Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k Match
Daily Pay access
Pregnancy and Parental Leave
Adoption assistance
wellness programs
flexible spending accounts
Tuition Assistance
Military leave
Employee assistance program
Life insurance
Disability insurance
accident insurance
critical illness insurance
hospital insurance
Pet insurance
Employee Discounts
Advancement opportunities
Community Involvement Programs
Job Description
Westgate Painted Mountain Golf Resort is a premier resort located in the scenic Sonoran Desert adjacent to an immaculate 18-hole championship golf course. Situated in Mesa, Arizona's third-largest city, this resort offers a unique blend of natural beauty and luxury accommodations. Known for its stunning desert vistas, Westgate Painted Mountain provides guests with an extraordinary experience combining world-class golf, exceptional amenities, and memorable service. The resort is part of Westgate Resorts, a reputable hospitality company recognized for delivering high-quality vacation experiences. The environment here is vibrant and guest-focused, ideal for professionals passionate about hospitality and leadership in a dynamic setting.\n\nAs... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field required
- 10+ years of progressive leadership experience in resort or hospitality operations including oversight of multi-department functions
- extensive experience in hospitality systems such as property management, point-of-sale, service order tracking, guest communication, and labor management tools
- strong financial and business acumen including hospitality accounting and budgeting expertise
- exceptional leadership, team-building, and interpersonal skills
- strong organizational abilities with attention to detail and a proactive problem-solving mindset
- ability to manage multiple priorities effectively in a fast-paced, guest-focused environment
- skilled in cross-functional collaboration with other departments and resort locations
- technologically proficient with strong knowledge of Microsoft Office Suite and hospitality-related software systems
- demonstrated ability to lead independently while promoting a positive, team-oriented culture
- must speak and write fluently in English
- Spanish is a plus
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or related field required
- 10+ years of progressive leadership experience in resort or hospitality operations
- extensive experience in hospitality systems such as property management, point-of-sale, service order tracking, guest communication, and labor management tools
- proven leadership in diverse operational environments such as full-service hotels, resorts, entertainment complexes, retail, dining, and theme park venues
- strong financial and business acumen including hospitality accounting and budgeting expertise
- exceptional leadership, team-building, and interpersonal skills
- strong organizational abilities with attention to detail and a proactive problem-solving mindset
- ability to manage multiple priorities effectively in a fast-paced, guest-focused environment
- skilled in cross-functional collaboration with other departments and resort locations
- technological proficiency with Microsoft Office Suite and hospitality software systems
- demonstrated ability to lead independently while promoting a positive team-oriented culture
- fluency in English, Spanish is a plus
Job Duties
- Oversee all resort operations to ensure success against defined performance metrics under the direction of the VP or Regional Director
- lead, mentor, and develop directors and department heads, ensuring alignment with company policies and procedures
- drive guest satisfaction by maintaining product and service quality across all departments
- collaborate with department leaders to create and manage annual budgets, capital plans, and financial forecasts
- analyze variances and implement corrective action plans
- oversee operations of all resort venues including Food & Beverage, Spa, Waterpark, Marketplace, and other ancillary businesses
- monitor key performance metrics such as guest satisfaction, QA inspections, financial reports, compliance training, and team member engagement and turnover
- provide regular performance updates to the VP or Regional Director and implement improvement plans as needed
- support the development and execution of organizational goals, policies, and strategic initiatives
- review reports to evaluate operational efficiency and ensure timely corrective actions
- maintain asset protection through effective preventive maintenance programs and collaboration with Risk Management, Safety, and Security teams
- ensure compliance with all federal, state, and local regulations including OSHA, EEOC, Wage & Hour, and Health standards
- partner with Team Member Services to promote a compliant, positive, and engaging work environment
- effectively manage time, resources, and projects to achieve results
- promote and embody Westgate Resorts’ Mission, Vision, and Core Values
- perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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