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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,600.00 - $78,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Inn on Biltmore Estate is a prestigious luxury hotel located in Asheville, North Carolina, offering guests an unparalleled experience of southern charm and elegance paired with world-class amenities and hospitality. This boutique hotel, set on the historic Biltmore Estate, is well-known for its grand architecture, stunning landscapes, and impeccable service standards, earning it accolades from Forbes and other distinguished organizations. Committed to providing an elite experience, the Inn on Biltmore Estate caters to discerning travelers seeking an exquisite blend of history, comfort, and fine dining within a unique estate setting.
The Inn's fine dining experience is centered around The... Show More
The Inn's fine dining experience is centered around The... Show More
Job Requirements
- High school diploma
- Minimum five years experience in upscale food and beverage environment
- Experience in management within a luxury hotel, resort, or restaurant
- Ability to lead and motivate team
- Strong knowledge of wine and spirits
- Excellent interpersonal and communication skills
- Ability to multitask and prioritize
- Skilled in relevant restaurant and scheduling software
- Knowledge of Forbes or equivalent standards
- Willingness to work extended hours
- Ability to comply with alcohol regulations
- Physical ability to stand and walk for long periods
- Ability to lift up to 50 pounds
- Availability to travel as needed
Job Qualifications
- High school diploma required
- Additional training, education, and/or certification(s) strongly preferred
- Level II Sommelier certification preferred
- At least five (5) years prior experience in upscale food and beverage environment
- Equivalent combination of education/experience may be considered
- Ideal candidate will have held same/similar management role in a luxury hotel/resort/restaurant setting
- Knowledge of Forbes and/or four star/diamond standards strongly preferred
- Extensive knowledge of wine, cordials, and spirits
- as well as all menu items, prices, and expertise in the particular characteristics and description of wines/champagnes offered
- Demonstrated commitment to delivery of world class internal/external guest service
- proven leadership skills and track record of building, developing, and motivating teams
- Outstanding interpersonal and communication skills
- effectively engages with guests and staff
- builds positive, professional relationships at all levels
- Proactive, exercises good judgment
- troubleshoots and creatively problem solves
- Solid planning, organizational skills
- adapts, prioritizes and multi-tasks as required
- Skilled in use of systems such as Micros, Open Table, ETEC, UltiPro & Kronos
- Thrives in a corporate setting
- understands and leads quality control efforts
- Fluent in written/spoken English
- knowledge of other language(s) a plus
Job Duties
- Provides leadership for The Dining Room evening, fine dining service in accordance with company standards
- Will ensure Forbes standards are met and exceed through training and coaching
- Employee scheduling, engagement, development, and performance management
- also charged with ensuring effective communication within The Dining Room, between kitchen and dining room, and with other estate departments
- Responsible for reporting, revenue/labor management, quality control, and inventory
- Handles guest service recovery, special requests, etc. to ensure world class service
- Will also serve as sommelier as needed, and will maintain complete knowledge of wines, liquors, and other spirits
- monitors for compliance with local, state, and federal alcohol regulations and laws
- Ability to taste, smell and visualize the differences of various wines to an expert level of detail for the wine program as well as ensuring the guest experience
- Management duties including scheduling, payroll reviews and leading staff meeting
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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