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Resort Entertainment Venue Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Job Description
San Manuel is one of the largest private employers in the Inland Empire, known for its commitment to employee growth, future development, and well-being. The company operates a vibrant entertainment resort that includes venues hosted within a resort and casino complex. This dynamic environment combines the excitement of live entertainment with the hospitality expected at a high-quality resort destination. San Manuel strives to maintain top-tier service standards and deliver exceptional experiences to all guests through its dedicated teams. The Entertainment Department plays a crucial role in this mission by managing and overseeing various entertainment venues, live performances, and guest relations.... Show More
Job Requirements
- Bachelor's degree in related field
- Minimum one year of entertainment operations event coordination, venue management or related experience
- Previous leadership experience preferred
- Related, relevant and/or direct experience may be considered in lieu of educational requirements
- Ability to handle multiple projects simultaneously
- Proficiency in Microsoft Office and iOS operating systems
- Strong leadership and team building abilities
- Exceptional customer service skills
- Effective communication skills
- Ability to work independently
- Must be able to work evenings, weekends and holidays
- Must be physically capable of standing for long periods and lifting up to 40 pounds occasionally
- Ability to work in indoor and outdoor environments
- Willingness to travel to meetings, trade shows and conferences
- May be required to obtain and maintain a gaming license by the San Manuel Tribal Gaming Commission
Job Qualifications
- Bachelor's degree in related field
- Minimum one year of entertainment operations event coordination, venue management or other related experience
- Previous experience in a leadership capacity preferred
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements
- Live performance venue management preferred
- Cash handling experience preferred
- Proficient in Microsoft Office and iOS operating systems
- Ability to set priorities under pressure of deadlines
- Strong leadership and team building skills
- Exceptional customer service skills
- Strong communication skills both orally and verbally via telephone or in-person
- Ability to work efficiently without direct supervision
- Experience working well with others within a team environment
Job Duties
- Ensure all quality standards are met and exceeded by front line staff
- Effectively communicate with guests and staff to ensure the venue is running efficiently
- Work with personnel and hired talent to ensure the successful coordination of entertainment programming
- Resolve problems professionally in accordance with internal controls, policies and procedures and department guidelines
- Evaluate all entertainment performances and report to management
- Oversee and assist frontline staff with scheduling, opening and closing venue duties including POS systems, venue set up/tear down, equipment logs
- Actively train, manage and monitor Entertainment Representatives and Crowd Control Specialists with Club Serrano signups
- Collaborate with Beverage, Customer Experience, Guest Services, Department of Public Safety and any necessary departments to ensure quality service
- Track and maintain inventory of entertainment equipment including security wands, mobile enrollment devices, iPad, radios
- Work with Audio/Visual Technical staff to ensure quality production, technical specifications and standards are met
- Perform other duties as assigned to support the efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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