Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $62,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program
Paid Time Off
paid sick days
team member recognition
Learning and advancement opportunities
Job Description
Hilton Grand Vacations (HGV) is a leader in the vacation ownership industry, known for its commitment to innovation, quality, and continued growth. For over 30 years, HGV has earned the loyalty of Owners, Members, and Guests by offering outstanding vacation experiences and fostering a supportive work environment for its Team Members. The company operates a network of resorts, call centers, and corporate offices, each dedicated to providing exceptional service and maintaining high standards across all operations. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is recognized by Newsweek as... Show More
Job Requirements
- High school diploma or equivalent
- minimum 6-months related experience preferably in hospitality industry
- outstanding organizational and multitasking skills
- ability to efficiently implement administrative processes and support resort operations
- proficiency with office software including Microsoft Office Suite
- ability to work collaboratively with a diverse team and independently
- obtain Notary Public if not in possession upon hire
Job Qualifications
- High school diploma or equivalent
- minimum 6-months of related experience preferably in the hospitality industry
- outstanding organizational and multitasking skills
- ability to efficiently implement administrative processes and support resort operations
- proficiency with office software including Microsoft Office Suite
- ability to work collaboratively and independently
- willingness to obtain Notary Public if not in possession upon hire
- associate's degree or college diploma advantageous
- Notary Public Commission, State of Hawaii advantageous
- prior hospitality experience beneficial
- ability to translate between Japanese and English advantageous
- basic knowledge of Hawaiian culture beneficial
Job Duties
- Supports administrative related duties and processes
- collects proper documents related to incidents occurring at the resort and captures relevant information into a database
- responds to all inquiries including telephone and e-mail, providing information and follow-up
- provides administrative support for recreation programs by maintaining activity calendars, preparing promotional materials, and assisting with logistical arrangements
- provides outstanding guest and owner service by answering inquiries and solving problems
- assists Food & Beverage department with event leads and intake
- arranges meetings on behalf of Resort Leadership, documents minutes, and coordinates the Grand Impact Committee
- handles vendor inquiries professionally and expediently
- maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
- organizes HOA meetings including notifications, locations, and translations
- coordinates all VIP needs including amenities and accommodations
- maintains office supplies and administrative support functions
- assists with in-house notifications and emergency information
- assists with deliveries and purchase receipts as applicable
- completes company trainings and compliance courses
- maintains compliance records
- provides analytics related to guest feedback
- creates presentation decks as requested
- supports resort branding, communications, social media, and standards
- works with Resort Leadership on quality assurance, including inspections and waivers
- responds to owner/guest inquiries and resolves issues
- performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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