Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $62,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program
Paid Time Off
paid sick days
team member recognition
Learning and advancement opportunities
Job Description
Hilton Grand Vacations (HGV) is a renowned leader in the vacation ownership industry, with a commitment to innovation, quality, and continuous growth. The company has a longstanding reputation for excellence, evidenced by its loyal base of Owners, Members, and Guests who repeatedly choose HGV for their vacation experiences. HGV operates a wide network of resorts, call centers, and corporate offices, employing dedicated Team Members who contribute to the company's ongoing success. Emphasizing work-life balance and family-friendly benefits, HGV was awarded four out of five stars for fostering an exceptional workplace culture and recognized by Newsweek as one of "America's Greatest... Show More
Job Requirements
- High school diploma or equivalent
- minimum 6-months of related experience preferably in hospitality
- outstanding organizational and multitasking skills
- ability to implement administrative processes and support operations
- proficiency with office software including Microsoft Office Suite
- ability to work collaboratively and independently
- obtain Notary Public if not in possession upon hire
Job Qualifications
- High school diploma or equivalent
- minimum 6-months of related experience preferably in hospitality
- outstanding organizational and multitasking skills
- proficiency in Microsoft Office Suite
- ability to work collaboratively and independently
- associate's degree, college diploma, or CEPEG preferred
- notary public commission for the State of Hawaii preferred
- prior hospitality industry experience preferred
- proficiency in Japanese-English translation desirable
- basic knowledge of Hawaiian culture preferred
Job Duties
- Supports administrative related duties and processes
- collects proper documents related to incidents at the resort and updates leadership
- responds to inquiries via telephone and email
- provides administrative support for recreation programs and guest events
- delivers outstanding guest and owner service
- assists Food & Beverage department with event leads
- arranges meetings and documents minutes
- handles vendor inquiries professionally
- maintains contracts and service agreement files
- organizes HOA meetings including notifications and translation
- coordinates VIP guest needs and accommodations
- manages office supplies and administrative support
- assists with house notifications and emergency information
- receives deliveries for various departments
- completes required company trainings and compliance courses
- maintains compliance records
- provides analytics on guest feedback
- creates presentation decks and media tools
- becomes proficient in branding, communication, and social media standards
- works on quality assurance measures including inspections and brand standards
- resolves owner and guest issues
- performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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