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Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program
Paid Time Off
paid sick days
team member recognition
Job Description
Hilton Grand Vacations (HGV) is a renowned leader in the vacation ownership industry, recognized for its commitment to innovation, quality, and continuous growth. With a legacy stretching over three decades, HGV has earned a reputation for excellence through its dedicated team members who work tirelessly across its resorts, call centers, and corporate offices. This well-established company specializes in providing top-tier vacation experiences, ensuring guests and owners alike can enjoy exceptional stays and personalized services. HGV stands out by fostering a culture that balances work-life harmony with family-friendly benefits, earning accolades such as four out of five stars for workplace culture... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 6-months of related experience, preferably in the hospitality industry
- Outstanding organizational and multitasking skills
- Ability to efficiently implement administrative processes and support resort operations
- Proficiency with office software and tools, including Microsoft Office Suite
- Ability to work collaboratively with a diverse team and independently as needed
- Obtain Notary Public if not in possession upon hire
Job Qualifications
- High school diploma or equivalent
- Minimum 6-months of related experience, preferably in the hospitality industry
- Outstanding organizational and multitasking skills
- Ability to efficiently implement administrative processes and support resort operations
- Proficiency with office software and tools, including Microsoft Office Suite
- Ability to work collaboratively with a diverse team and independently as needed
- Obtain Notary Public if not in possession upon hire
- Associate's Degree/College Diploma/Cepeg
- Notary Public Commission, State of Hawaii
- Prior experience working in the hospitality industry
- Ability to proficiently translate in Japanese to English and vice versa to customers (speak, read, write)
- Basic knowledge of Hawaiian Culture
Job Duties
- Supports administrative related duties and processes
- Responds to all inquiries (telephone, e-mail, etc.), delivers information requested, and follows up where needed
- Always provides outstanding guest/owner service including answering inquiries, providing information, and general problem solving
- Provides administrative support for recreation programs, including maintaining activity calendars, preparing promotional material, and assisting with event logistics
- Coordinates all aspects of VIP needs, including amenities, arrival/departure needs, and accommodations, and communicates plans to Resort Leadership
- Organizes all aspects of HOA meetings, including notifications, meeting space, translation, and other leadership requests
- Arranges meetings on behalf of Resort Leadership, documents and distributes minutes, and coordinates the Grand Impact Committee
- Maintains Contracts/Service Agreements files and updates annually, including Certificates of Insurance
- Responds to owner/guest inquiries, concerns, and ensures issues are resolved and not escalated
- Perform other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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