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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.16
Work Schedule
Flexible
Weekend Shifts
Benefits
Mental Health Resources
Paid Time Off
Travel program
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career Development
recognition programs
Team Member Resource Groups
Job Description
Hotel del Coronado is an iconic and historic resort located on Coronado Island in San Diego, California. Established in 1888, this Victorian wooden beach resort stands as one of the last surviving examples of its kind in the world. Following a recent $400 million renovation and expansion, the property is more stunning than ever, featuring over 750 rooms, cottages, and villas spread across 28 acres. Guests can enjoy 65,000 square feet of banquet space and a diverse selection of 10 food and beverage outlets, including four restaurants, two bars, a food truck, marketplace, an ice cream shop, and in-room dining... Show More
Job Requirements
- High school diploma
- Minimum 1 year high-level customer service experience
- Ability to read, write and communicate effectively in English
- Availability to work various shifts including weekdays, weekends, and holidays
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Professional appearance and demeanor
Job Qualifications
- High school diploma
- Minimum 1 year of experience in customer service or concierge roles
- Ability to read, write and communicate effectively in English
- Preferred 2 years of customer service or concierge experience
- Preferred 1 year of hotel experience
- Demonstrated adaptability and customer focus
- Strong teamwork and communication skills
Job Duties
- Provide information, recommendations and booking services for guest inquiries including directions, hotel services, transportation, tours, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel
- Respond to special requests for services such as dentists, doctors, child care, florists
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner via multiple communication channels
- Promote company marketing programs and distribute printed materials
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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