Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Comprehensive benefits package
401(k) retirement plan with company match
Employee discount for stays worldwide
Complimentary employee meals
Complimentary dry cleaning for uniforms
Excellent Training and Development opportunities
Job Description
Four Seasons is renowned worldwide for its commitment to luxury hospitality, driven by a passionate team dedicated to delivering exceptional experiences. As a globally recognized luxury hotel brand, Four Seasons thrives on the philosophy of treating people with genuine care and respect. This distinct culture enables their employees to provide extraordinary service, creating lasting impressions for guests, residents, and partners alike. The company believes that exceptional guest experiences stem from a world-class employee experience, where teamwork, professional growth, and mutual respect are paramount.
Located on Palm Beach Island, Four Seasons Resort Palm Beach stands as the island's only Five-Star, Five-Di... Show More
Located on Palm Beach Island, Four Seasons Resort Palm Beach stands as the island's only Five-Star, Five-Di... Show More
Job Requirements
- Previous front office managerial experience
- 12 months supervisory or assistant management experience in luxury hotel
- Excellent communication and organizational skills
- Proficiency in English
- Ability to handle stressful situations and guest complaints
- Flexibility and adaptability
- Strong leadership and management skills
Job Qualifications
- Excellent communication and organizational skills
- Reading, writing and oral proficiency in English
- Previous front office experience in a managerial role
- Minimum 12 months of supervisory or assistant management experience in a luxury hotel
- Ability to efficiently handle stressful situations and guest concerns
- Flexibility, strong organizational skills and adaptability
- Strong leadership and management capabilities to guide a team
Job Duties
- Manages the staff at the front desk
- Interviews, trains and schedules the staff
- Conducts performance evaluations and disciplines staff when needed
- Coordinates arrivals, departures and billing with sales and catering department
- Blocks rooms for arrivals and resolves discrepancies
- Assures all financial and credit procedures are followed
- Follows up on credit problems with the front office manager or credit manager
- Reviews paid-outs, rebates, petty cash disbursements and direct billings
- Checks cashiers’ work to ensure transactions are reconciled
- Takes action related to safety, security, guest satisfaction, and well-being when senior managers are not available
- Responds effectively to hotel emergencies and safety situations
- Resolves customer complaints with professionalism and hospitality
- Assists customers with inquiries on hotel services and events
- Responds to guest requests promptly and accurately
- Checks guests in and out efficiently using guest names
- Ensures correct room assignments and rates
- Arranges luggage delivery
- Issues keys and settles bills accurately
- Utilizes computer systems for guest services and reporting
- Complies with Four Seasons’ work rules and standards of conduct
- Works harmoniously with coworkers and supervisors
- Accepts reservations, changes and cancellations
- Answers guest calls and directs them as needed in absence of certain staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: