Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Fontainebleau Las Vegas is a renowned luxury resort known for its elegant design, upscale accommodations, and exceptional guest services. Located in the vibrant city of Las Vegas, this prestigious resort offers guests a world-class hospitality experience with a broad array of amenities, fine dining, entertainment options, and leisure activities. The resort prides itself on delivering personalized and memorable experiences to its guests, ensuring comfort, convenience, and satisfaction from the moment they arrive until their departure. Fontainebleau Las Vegas embraces diversity and fosters an inclusive culture that values difference in identity, experience, and perspective. The resort is dedicated to creating a... Show More
Job Requirements
- Must be at least 18 years of age
- high school diploma or equivalent
- proven experience in guest service or hospitality roles
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- customer-centric mindset
- proficiency in multiple languages is a plus
- knowledge of local attractions and cultural events
- attention to detail
- willingness to work flexible schedule including nights, holidays, and weekends
- ability to work in fast-paced and stressful environments
Job Qualifications
- High school diploma or equivalent
- proven experience in a guest service or hospitality role, preferably within a luxury resort or high-end service industry
- excellent communication and interpersonal skills, with a polished and gracious demeanor
- strong organizational and multitasking abilities
- customer-centric mindset with a passion for delivering exceptional guest experiences
- proficiency in multiple languages is a plus
- knowledge of local attractions, events, and cultural offerings
- attention to detail
- ability to work a flexible schedule including nights, holidays, and weekends
- ability to work in a fast-paced, busy, and somewhat stressful environment
Job Duties
- Warmly welcome guests as they arrive at the resort, providing a friendly and personalized greeting, and creating a positive first impression
- offer bespoke concierge services to guests, including arranging dining reservations, excursions, spa appointments, transportation, and other personalized requests
- promote resort amenities, services, and activities to guests, ensuring they are aware of the various offerings available to enhance their stay
- foster positive guest relations by engaging with guests throughout their stay, addressing their inquiries and needs, and providing attentive service
- identify and recognize VIP and returning guests, offering personalized services and amenities to enhance their resort experience
- create a welcoming ambiance in the lobby and public areas, ensuring they remain clean, well-organized, and aesthetically pleasing at all times
- assist in coordinating special events, celebrations, and guest experiences, ensuring seamless execution and guest satisfaction
- handle guest concerns or complaints with tact and empathy, finding timely resolutions or escalating matters to the appropriate management
- maintain a vigilant presence in public areas to ensure the safety and security of guests and the resort, reporting any suspicious activities or incidents
- bid farewell to departing guests, expressing gratitude for their stay and inviting them to return in the future
- possess knowledge of local culture, attractions, and customs to provide informed recommendations and insights to guests
- embody the resort's core values and mission, exemplifying a high level of professionalism and dedication to guest satisfaction
- respond expeditiously to all guest recoveries providing quick remedial measures identified by hotel leadership
- temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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