Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Professional Development
flexible schedule
Job Description
The University of Wisconsin-Milwaukee (UWM) is a prominent public research university known for its comprehensive academic programs and commitment to student success. As part of the Division of Student Affairs, University Housing plays a crucial role in supporting students' residential life by providing safe, engaging, and supportive living environments on campus. The University Housing department manages a variety of housing programs, including residential communities, guest services, conferences, and short-term housing options. UWM's University Housing is committed to fostering a welcoming community where students, faculty, and guests can thrive in an inclusive and well-managed setting.
Within this context, the University Housin... Show More
Within this context, the University Housin... Show More
Job Requirements
- Bachelor’s degree
- Two years full-time relevant work experience
- Experience supervising student or graduate employees
- Budget development or management experience
- Proficiency with computer and database systems
- Ability to work flexible schedules including nights and weekends
- Compliance with FERPA and PCI regulations
- Commitment to protection of minors policies
- Ability to lift up to 15 pounds
- Excellent communication skills
- Customer service experience
- Experience with StarRez or similar software
- Ability to manage budgets
- Experience in higher education is preferred.
Job Qualifications
- Two years post bachelor’s full-time work experience in university camps and conferences, university residential housing, hotel management, event planning, hospitality, or other university auxiliary business
- Previous supervision of student or graduate level employees
- Experience in budget development or management
- Technical skills including computer and database systems
- Ability to work flexible schedules including nights and weekends
- Strong interpersonal, written, and verbal communication skills
- Customer service experience with diverse populations
- One year direct customer service experience
- Demonstrated ability to build client relationships
- Experience using StarRez software or similar
- Ability to assess and evaluate program standards
- Ability to solve complex issues
- Direct higher education experience, preferably in university housing.
Job Duties
- Manage the residential guest service program including conferences, intern center, guest housing, and short-stay programs
- Manage external sales, contracting, booking, and invoicing with a growth-minded focus
- Implement marketing plans to increase annual RGS revenue
- Coordinate with University Housing and campus stakeholders on facility use
- Manage guest service amenities and consumables
- Ensure compliance with protection of minors policies
- Manage and monitor the operational budget of residential guest services
- Develop and manage databases, including process setup, evaluation, and communications
- Maintain contract inquiry, contracting, and reservation methods using StarRez and EMS systems
- Coordinate development and revision of reports and dashboards
- Develop and update standard operating procedures
- Assess guest satisfaction and ensure service standards
- Supervise student staff supporting administrative and front-of-house operations
- Provide leadership, consultation, and support related to housing contracting policies and FERPA compliance
- Provide office coverage during open hours, including answering calls and emails
- Establish and train staff on administrative and customer service standards
- Support staff in resolving complex logistical and interpersonal issues
- Resolve non-routine housing concerns
- Lead departmental committees and participate in large-scale housing events
- Complete special projects and assignments
- Respond to emergencies on site assisting staff and residents
- Collaborate with campus departments and maintain partnerships
- Strategize and resolve sensitive housing-related issues including disabilities and gender identity
- Analyze data for housing assignments and develop solutions
- Lead outreach efforts including housing tours
- Advise stakeholders about housing units and contracts
- Plan and manage housing initiatives and occupancy for all terms
- Draft and maintain annual contracts and memos with campus departments.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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