Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement Program
Employee appreciation bonus
DailyPay
Life insurance
403(b) retirement plan with employer match
Paid Time Off
Paid holidays
Pet insurance
AFLAC
engaging work environment
long-term disability insurance
Job Description
Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, California. We offer an upscale, resort-style environment that blends exceptional hospitality with all-inclusive living to create a unique and vibrant experience for our residents. Our community caters to an active and well-traveled senior population who enjoys engaging in social activities, exploring the beautiful local trails, and appreciating stunning southern California views. We pride ourselves on fostering a warm, inviting atmosphere where seniors feel valued and supported every day. Our dedicated team of professionals works tirelessly to enhance the lives of our residents... Show More
Job Requirements
- High school diploma or equivalent
- minimum three years of customer service experience
- experience with multi-line telephone systems preferred
- ability to work flexible hours as needed
- must pass background checks including fitness for duty physical, fingerprinting, and employment references
- strong organizational skills
- ability to handle emergency situations calmly and effectively
- basic computer skills
- excellent verbal and written communication skills
- professional and courteous demeanor
- commitment to providing exceptional guest service
Job Qualifications
- High school graduate
- three or more years of proven work experience in customer service, preferably as a concierge or front desk role
- multi-line telephone console experience preferred
- strong communication skills
- ability to manage multiple tasks efficiently
- proven ability to train and lead team members
- familiarity with emergency response protocols
- proficiency in administrative support tasks
- excellent interpersonal skills
Job Duties
- Performs receptionist duties in Sur and Norte lobbies as assigned
- trains all reception new hires on policies and procedures
- reviews receptionist duties with reception staff regularly to ensure appropriate training
- trains reception staff on new procedures or policies
- assists Director with scheduling of reception staff
- answers phones, greets residents and visitors, registers visitors, monitors lobby security
- monitors annunciator panels for emergencies and fire alarms and responds quickly according to policies
- monitors and updates SARA system and maintains supplies
- produces daily PET pendant low battery reports and follows up with residents
- facilitates annual PET pendant testing
- maintains Resident Face Sheet Binder
- provides guest unit reservations, registration, and check-out
- maintains resident census reports
- coordinates information distribution between reception desk and departments
- posts emergency information on Touchtown
- dispatches and coordinates drivers to meet transportation needs including resident appointments and outings
- plans, coordinates, and resolves resident pick-up and drop-off issues
- contacts residents about transportation and recommends alternatives
- responds proactively to residents' concerns
- enters client booking details into the dispatch system
- ensures residents who need escorts have escorts
- assists with input of resident billing information
- interacts professionally with residents
- assists Director of Administrative Services with projects
- maintains contact lists and distributes as appropriate
- manages supplies and service calls for office equipment
- supports facility operations and participates in community activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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