Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Employee appreciation bonus
DailyPay
Life insurance
403(b) Retirement Plan
Paid Time Off
Paid holidays
Pet insurance
AFLAC
long-term disability insurance
Exceptional work environment
Job Description
Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, Southern California. This establishment offers an upscale, resort-style living experience designed to enhance the quality of life for seniors. Known for its exceptional hospitality, all-inclusive lifestyle, and breathtaking surroundings, Casa de las Campanas caters to a well-traveled, outdoorsy senior population that enjoys socializing during meals, exploring nearby nature trails, and appreciating the beautiful views offered by the location. The community reflects a deep commitment to fostering a vibrant, engaging environment where seniors can thrive. The team of dedicated professionals at Casa de... Show More
Job Requirements
- High school graduate
- minimum three years of customer service experience preferably in a concierge or front desk role
- experience operating multi-line telephone console
- Ability to pass required background checks including fitness for duty physical, fingerprinting, and employment references
- strong interpersonal and communication skills
- proficiency in using office software and equipment
- ability to handle emergency situations calmly and effectively
Job Qualifications
- High school graduate
- three or more years of proven work experience in customer service, preferably as a concierge or front desk
- experience with multi-line telephone console
- ability to train and lead staff
- strong communication and interpersonal skills
- proficiency with office equipment and software
- knowledge of emergency response procedures
- excellent organizational skills
- ability to maintain professionalism under pressure
Job Duties
- Perform receptionist duties in Sur and Norte lobbies as assigned
- train all reception new hires on policies and procedures
- review receptionist duties with reception staff regularly to ensure proper training
- train reception staff on any new policies or procedures
- assist Director with scheduling of reception staff
- monitor annunciator panels for emergencies and respond swiftly according to facility policies
- monitor and update SARA system and maintain supplies
- produce daily PET pendant low battery reports and coordinate battery replacements
- facilitate annual PET pendant testing
- ensure Resident Face Sheet Binder is current
- provide guest unit reservations, registration, and check out
- maintain resident census reports
- coordinate information distribution between reception and departments
- post emergency information on Touchtown
- dispatch and coordinate multiple drivers for resident transportation needs
- plan and resolve problems related to resident pick-up and drop-off
- contact residents regarding transportation issues and suggest alternate options
- ensure residents needing escorts have escorts
- assist with timely input of resident billing information
- maintain all contact lists and distribute as needed
- maintain office supplies and coordinate service calls for office equipment
- support community operations and participate in facility activities
- assist Director of Administrative Services with projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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