Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee Recognition Program
wellness programs
Job Description
The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is a prestigious luxury hotel that is part of the renowned St. Regis Hotels & Resorts portfolio under Marriott International. Known for combining timeless glamour with a modern vanguard spirit, St. Regis Hotels & Resorts are celebrated for delivering exquisite and bespoke experiences to guests at more than 50 luxury hotels and resorts worldwide. The brand began with the debut of The St. Regis hotel in New York, an iconic establishment founded by John Jacob Astor IV at the dawn of the twentieth century. Since then,... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Strong communication and interpersonal skills
- Willingness to comply with company policies and procedures
- Ability to maintain confidentiality of proprietary information
- Ability to work full time at Bal Harbour location
- No prior experience necessary
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Strong communication skills
- Ability to work in a team environment
- Professional appearance and demeanor
- Ability to handle guest inquiries courteously
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: