Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
comprehensive benefits
Training and Development
Complimentary accommodations
Dry cleaning
Employee Meals
Job Description
Four Seasons is a globally recognized luxury hospitality company powered by the passion and dedication of its people. With a team that aspires to exceed expectations and elevate hospitality standards, Four Seasons creates exceptional experiences for guests, residents, and partners all over the world. The company operates with a unique philosophy that centers on genuine care and respect for individuals, both in guest interactions and among its employees. Four Seasons is dedicated to fostering a world-class employee experience and culture which in turn enables the delivery of outstanding guest service and luxurious experiences across its portfolio of globally acclaimed hotels... Show More
Job Requirements
- At least two years of concierge experience preferably in luxury hotel or resort
- excellent personal presentation and interpersonal skills
- extensive knowledge of Fort Lauderdale area attractions, restaurants, and special exhibits
- strong time management skills with ability to multitask and prioritize
- willingness to work in a fast-paced environment
- ability to operate necessary computer equipment
- knowledge of Opera and HotSOS preferred
- excellent communication and interpersonal skills
- ability to lift, carry, and move up to 50 lbs
- US work authorization is required
Job Qualifications
- Minimum two years of concierge experience preferably in luxury hotel or resort
- excellent personal presentation and interpersonal skills
- extensive knowledge of Fort Lauderdale area attractions, restaurants, and exhibits
- strong time management and multitasking abilities
- proficiency with computer equipment and software (knowledge of Opera and HotSOS is a plus)
- excellent communication skills
- ability to collaborate effectively with colleagues and guests
- physical ability to lift and move up to 50 lbs
Job Duties
- Handle wide variety of resident requests with hospitality and professionalism
- resolve customer complaints
- assist customers with inquiries about hotel services, hours, events, and directions
- maintain knowledge of local activities such as theatre, sports, concerts, and exhibits
- establish contacts with vendors for ticketing and reservations
- maintain updated information for local restaurants, museums, attractions, and maps
- process packages, faxes, messages, and mail
- utilize software to input special guest arrangements and assure proper billing
- collaborate with door staff, pages, and valet parking to manage arrivals and departures
- assist with lobby and door coverage during high volume or absence situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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