Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $36.10
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Parental leave
Paid holidays
Paid vacation
Paid sick leave
lunch stipend
Complimentary accommodations
Employee Meals
Job Description
Four Seasons is a world-renowned luxury hospitality brand distinguished by its dedication to delivering exceptional guest experiences through the passion and professionalism of its people. With a global presence encompassing luxury hotels, resorts, and private residences, Four Seasons is synonymous with superior service, exquisite amenities, and an unwavering commitment to quality. The company’s success is founded on the belief that a world-class employee experience and a compassionate company culture empower its team members to create unforgettable moments for guests, residents, and partners alike. At its core, Four Seasons embraces the Golden Rule of treating others as one wishes to be... Show More
Job Requirements
- high school diploma or equivalent
- one to three years of concierge experience in a luxury environment
- previous Four Seasons concierge experience preferred
- proficiency with computer software including Outlook and MS Office
- ability to handle multiple tasks efficiently
- excellent communication skills
- fluency in English
- flexibility to work varied shifts including weekends and holidays
- strong problem-solving skills
- ability to work collaboratively in a team-oriented environment
Job Qualifications
- one to three years of concierge experience in a luxury environment
- previous Four Seasons concierge experience preferred
- excellent verbal and written communication skills
- excellent customer satisfaction and people skills
- troubleshooting and problem-solving skills
- ability to multi-task in a demanding environment
- fluent in English
- additional language is an asset
- at least two years of post-secondary education preferred
- excellent Excel, Word, and computer skills
- experience with Outlook, MS Office, HotSOS, and Keytrack preferred
- flexible schedule availability including weekends, holidays, evenings and occasional overnight
- strong interpersonal and relationship building skills
- ethical and moral approach to business conduct
- ability to serve as a role model for others
Job Duties
- respond to resident support needs with the highest level of timeliness, hospitality and professionalism
- accommodate special requests and resolve resident complaints
- assist residents with inquiries related to common area services and a la carte requests
- ensure timely and quality completion of service requests through monitoring of HotSOS
- process packages, faxes, messages, and mail accurately and timely
- store and retrieve resident packages, groceries, luggage, dry cleaning, and flowers
- coordinate with valet for vehicle retrieval
- manage building and unit access for vendors, contractors, and visitors based on advanced authorization
- verify identities and provide residence access
- control entry doors and elevator/lift access
- update and maintain information on vendors, restaurants, local businesses, and recreational activities
- provide information and make arrangements for activities, transportation, ticketing, and reservations
- utilize various software programs to input special arrangements and coordinate with service providers
- monitor fire alarm panels and respond to emergencies
- coordinate booking of service elevator and loading dock for move-ins and move-outs
- assist Resident Service Attendants and Doorman as needed
- ensure residential lobby cleanliness and tidiness
- perform other tasks as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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