Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Comprehensive benefits package
Excellent training and development
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
401(k) retirement plan
complimentary parking
Paid Time Off and Holiday Pay
Job Description
Four Seasons is a renowned global luxury hospitality company recognized for its commitment to providing world-class experiences through its exceptional team members. The company prides itself on fostering a culture where employees are encouraged to grow professionally and personally, pushing the boundaries of excellence while treating each other with respect and genuine care. Operating in various locations worldwide, Four Seasons consistently delivers exceptional service to guests, residents, and partners by combining luxury with heartfelt hospitality. This enduring dedication to quality service is deeply ingrained in Four Seasons' corporate culture, supporting an employee experience that drives outstanding guest interactions.
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Job Requirements
- High school diploma
- experience in guest service preferred
- ability to read, write and speak English
Job Qualifications
- High school diploma
- college education beneficial
- experience in guest service preferred
- ability to read, write and speak English
Job Duties
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolves complaints
- assists residences in all inquiries in connection with residential and hotel services, hours of operations, key personnel, etc.
- responds to all requests in an accurate and timely manner
- processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
- assures information for restaurants, museums, attractions, maps, and other local attractions are updated and current
- knows what activities are available in the city and establishes close contacts with vendors to provide information, ticketing, and reservations for residences
- greets residences and their guests in an efficient and friendly manner, using names whenever possible
- personally escorts guests if other staff are not available
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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