Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Life insurance
401k participation
competitive benefits
Discounted travel
Employee cafeteria
Job Description
Four Seasons is a prestigious global leader in luxury hospitality, renowned for creating exceptional guest experiences through a commitment to genuine care and world-class service. Powered by a collective of passionate individuals, Four Seasons has built a reputation for excellence and innovation in the hotel and resort industry. The company thrives on pushing boundaries and treating its guests and employees with respect, kindness, and professionalism. With locations worldwide, Four Seasons fosters a culture where employees are empowered and supported to deliver memorable experiences that leave lasting impressions. The company prioritizes a world-class employee experience, recognizing that the best way to... Show More
Job Requirements
- Previous residential services experience preferred
- excellent communication skills including reading, writing, and oral proficiency in English
- ability to communicate in Spanish strongly preferred
- good computer skills with ability to use various software
- strong attention to detail and problem-solving skills
Job Qualifications
- Previous residential services experience preferred, especially in a luxury environment
- excellent communication skills including proficiency in English, oral and written
- ability to communicate in Spanish strongly preferred
- good computer skills with the ability to use various software
- strong attention to detail and problem-solving skills
Job Duties
- Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolve resident complaints
- assist residents with inquiries related to residence, hotel, and resort services, hours of operation, personnel, and events
- process incoming and outgoing packages, faxes, messages, and mail accurately and timely
- coordinate with Valet parking staff for vehicle retrieval
- conduct quarterly homeowner inventory for winter and summer equipment
- coordinate homeowner events and newsletter communication
- manage building and unit access with vendors, contractors, and service providers according to authorization
- control entry doors and elevator access
- maintain updated collateral and information regarding local vendors, attractions, and activities
- update homeowner profiles with relevant information
- utilize software to input special arrangements such as engineering and housekeeping requests
- coordinate elevator bookings for move-in or move-out periods
- comply with Four Seasons guidelines, policies, and procedures
- support other Residential team members during absences or busy periods
- collaborate with hotel staff to ensure smooth handling of resident deliveries and special requests
- ensure cleanliness and tidiness of Residential Lobby and Common Areas
- perform additional tasks or projects assigned by Residences Management
- relieve other residential roles during meal periods and emergencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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