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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
Complimentary accommodation
Uniform cleaning
Employee meal allowance
Paid holidays
Paid vacation
paid sick days
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company known for its commitment to exceptional service and creating unforgettable experiences for its guests and residents. Founded in 1960, Four Seasons has grown into one of the most prestigious brands in the hospitality industry, operating more than 100 hotels and resorts in major cities and resort destinations worldwide. The company is widely celebrated for its dedication to quality, attention to detail, and fostering a culture of respect, personal growth, and inclusion among its employees. At Four Seasons, the emphasis is on delivering genuine, heartfelt service that connects deeply with... Show More
Job Requirements
- At least two years of post-secondary education preferred
- one to three years of concierge or lifestyle services experience in a luxury environment
- excellent communication skills
- good verbal and written communication skills
- fluent in English
- ability to use variety of software
- able to work with minimal supervision
- able to work while standing or walking for most of the shift
Job Qualifications
- At least two years of post-secondary education preferred
- one to three years of concierge or lifestyle services experience in a luxury environment
- excellent communication skills
- good verbal and written communication skills
- fluent in English, additional language is an asset
- ability to use various software programs
- able to work with minimal supervision
- proactive problem resolution skills
- able to stand or walk for most of the shift
Job Duties
- Handles all resident interactions with the highest level of hospitality and professionalism
- assists residents in all inquiries related to residence, hotel, and lifestyle services
- responds to resident requests timely, making local recommendations
- assists with conflict resolution and enforces Rules & Regulations
- processes packages, messages, deliveries, and mail accurately and efficiently
- manages building and unit access for authorized vendors, contractors, and service providers
- maintains up-to-date information on local attractions and provides residents with recommendations and bookings
- assists in planning and creation of resident events
- updates homeowner profiles
- uses software to record special arrangements and ensure accurate billing
- coordinates owner use of service elevators
- monitors security and privacy of building and residents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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