Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Symphony Honolulu is a premier luxury residential community located in the heart of Honolulu, Hawaii. This high-rise condominium offers residents an unparalleled living experience with exceptional amenities, stunning ocean and city views, and an emphasis on safety, security, and community engagement. The property is known for its commitment to delivering first-class service and maintaining an environment that feels both exclusive and welcoming. Symphony Honolulu combines contemporary design with comfort, creating the ideal atmosphere for residents seeking a sophisticated urban lifestyle.
The role of Residential Advisor (Security/Front Desk) at Symphony Honolulu is integral to upholding the property’s standard of excellence. ... Show More
The role of Residential Advisor (Security/Front Desk) at Symphony Honolulu is integral to upholding the property’s standard of excellence. ... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of experience in hospitality, security, or condominium/residential settings preferred
- Must have current Guard Card
- First Aid and AED certifications required
- Computer skills and basic typing proficiency
- Strong communication skills
- Physically able to respond quickly in emergencies
- Ability to remain calm under pressure
- Team-oriented attitude
Job Qualifications
- High school diploma or equivalent
- At least 1 year of experience in hospitality, security, or condominium/residential settings preferred
- Must have current Guard Card
- First Aid and AED certifications required
- Computer skills and basic typing proficiency (25 WPM)
- Strong communication, problem-solving, and report-writing skills
- Physically able to respond quickly in emergencies, including ascending stairs and assisting with lifting up to 75 lbs if needed
- Ability to remain calm under pressure and use sound judgment
- Team-oriented and committed to maintaining a respectful, service-focused environment
Job Duties
- Deliver premium, personalized customer service to residents, guests, and contractors with professionalism and a friendly demeanor
- Greet and acknowledge residents and visitors warmly with a smile and eye contact, anticipating their needs by actively listening and responding promptly
- Enforce building policies, rules, and local laws while maintaining a safe, secure, and welcoming environment
- Conduct regular patrols of lobbies, corridors, amenity areas, and other common spaces to detect violations, disturbances, or maintenance concerns
- Schedule and coordinate the use of common amenity spaces and freight elevators for move-ins and move-outs
- Manage guest parking and loading dock areas to ensure efficient operations
- Receive, log, and distribute incoming packages and parcels
- maintain accurate records of lost and found items
- Maintain a clean, organized, and professional front desk and security work area
- Respond quickly and calmly to incidents, emergencies, and resident concerns, thoroughly documenting all events
- Accurately maintain shift logs and complete detailed incident reports to support building operations and management
- Assist emergency responders as necessary, including rapid access to building areas and communicating critical information
- Maintain effective communication with property management, security supervisors, residents, and law enforcement to ensure coordinated operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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