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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Rotating Shifts
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
diversity and inclusion programs
Job Description
BH is a people-first multifamily owner and operator that has grown from a small startup into one of the nation
s largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH continues to improve daily, striving to construct a smarter wa... Show More
Job Requirements
- High school diploma or GED
- Strong understanding of Fair Housing guidelines
- Strong written and verbal communication skills
- Intermediate computer technology skills including MS Office Suite
- Previous customer-facing or customer service experience is a plus
- Ability to work Monday through Friday with some overtime and on-call availability
Job Qualifications
- Strong understanding of Fair Housing guidelines, policy and procedures, and leasing documents
- Strong written and verbal communication skills
- Intermediate computer technology skills and knowledge of MS Office Suite
- Previous experience in a customer-facing or customer service role is a plus
- High school diploma or GED
Job Duties
- Serve as the primary point of contact for resident requests and concerns
- Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions
- Assists with planning and implementation of special functions and resident activities
- Communicates with residents regarding needs and follows up on completed service requests
- Maintains accurate resident records including contact information and correspondence
- Performs general office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property
- Provides information and customer service to residents and applicants for housing program participation and compliance during move-in and annual recertification
- Assists Renewal Specialist with Renewal Program where applicable
- Performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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