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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $27.42
Work Schedule
Rotating Shifts
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
employee wellness program
Job Description
BH is a people-first multifamily owner and operator that has grown from a small startup into one of the nation’s largest commercial real estate companies. Founded in 1993, BH is celebrated for its unwavering commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units and employs more than 2,800 people. The company prides itself on owning its processes in-house, allowing for a more hands-on and efficient approach to property management. BH’s dedication to creating an inclusive and welcoming workplace has earned it prestigious recognitions from Fortune Magazine as the "Best Workplace for... Show More
Job Requirements
- High school diploma or GED
- strong understanding of Fair Housing guidelines
- excellent written and verbal communication skills
- intermediate proficiency with computer technology and MS Office Suite
- previous customer service experience preferred
- ability to work Monday through Friday with a flexible schedule
- availability for some overtime, on-call, and rotating on-call shifts
- professional and courteous demeanor
Job Qualifications
- Strong understanding of Fair Housing guidelines, policy and procedures, and leasing documents
- strong written and verbal communication skills
- intermediate computer technology skills and knowledge of MS Office Suite
- previous experience in a customer-facing or customer service role is a plus
- high school diploma or GED
Job Duties
- Serve as the primary point of contact for resident requests and concerns
- provide effective customer service to all current residents and property staff using in-depth knowledge of the property
- assist with planning and implementation of special functions and resident activities
- communicate with residents regarding needs and follow up on completed service requests
- maintain accurate resident records including contact information and correspondence
- perform general office administrative duties including answering phones, emails, written correspondence, and managing incoming mail
- provide information and customer service to residents and applicants regarding housing program participation and compliance
- assist Renewal Specialist with Renewal Program
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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