Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $27.00
Work Schedule
Rotating Shifts
Standard Hours
On-call
Job Description
BH is a people-first multifamily owner and operator that has evolved from a small startup in 1993 into one of the largest commercial real estate companies in the United States. With a strong focus on integrity, BH is known for doing business the right way and investing in its team members. Currently, the company manages over 100,000 housing units, employs more than 2,800 professionals, and controls its business processes in-house. BH has been recognized by Fortune Magazine with prestigious titles such as "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." This highlights BH's unwavering commitment... Show More
Job Requirements
- High school diploma or GED
- Strong written and verbal communication skills
- Intermediate computer technology skills including MS Office Suite
- Knowledge of Fair Housing guidelines, policy/procedures, and leasing documents
- Ability to work Monday-Friday with flexibility for overtime and on-call schedule
- Previous customer service experience is preferred
Job Qualifications
- Strong understanding of Fair Housing guidelines, policy/procedures, and leasing documents
- Strong written and verbal communication skills
- Intermediate computer technology skills and knowledge of MS Office Suite
- Previous experience in a customer-facing/customer service role is a plus
- High school or GED (General Education Diploma) required
Job Duties
- Serve as the primary point of contact for resident requests and concerns
- Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions
- Assisting with planning and implementation special functions and resident activities
- Communicates with residents regarding needs and follows up on completed service requests
- Maintains accurate resident records including contact information and correspondence
- General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property
- Provides information/customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable
- Assist Renewal Specialist with Renewal Program where applicable
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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