Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Rotating Shifts
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
BH is a people-first multifamily owner and operator that has grown from a small startup into one of the nation’s largest commercial real estate companies since its founding in 1993. The company manages over 100,000 units and employs more than 2,800 people across the United States. Recognized for its commitment to doing business the right way, BH is praised for its inclusive culture and has been honored by Fortune Magazine as a "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." This acknowledgment reflects BH’s passion for fostering an environment where every employee feels valued, included,... Show More
Job Requirements
- High school diploma or GED
- Previous experience in customer-facing or customer service role preferred
- Strong understanding of Fair Housing guidelines, policy/procedures, and leasing documents
- Strong written and verbal communication skills
- Intermediate computer skills and familiarity with MS Office Suite
- Ability to work Monday through Friday day shift
- Willingness to work some overtime and participate in an on-call rotation
- Must be able to maintain professional and courteous demeanor with residents and guests
Job Qualifications
- High school diploma or GED
- Strong written and verbal communication skills
- Intermediate computer technology skills and knowledge of MS Office Suite
- Previous experience in a customer-facing/customer service role is a plus
- Strong understanding of Fair Housing guidelines, policy/procedures, and leasing documents
Job Duties
- Serve as the primary point of contact for resident requests and concerns
- Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions
- Assisting with planning and implementation special functions and resident activities
- Communicates with residents regarding needs and follows up on completed service requests
- Maintains accurate resident records including contact information and correspondence
- General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property
- Provides information/customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable
- Assist Renewal Specialist with Renewal Program where applicable
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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