Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) plan with Company Match
Paid parental leave
Employee assistance program
Fertility benefits
Job Description
Greystar is a leading, fully integrated global real estate company specializing in property management, investment management, development, and construction services related to institutional-quality rental housing. Established in 1993 by Bob Faith and headquartered in Charleston, South Carolina, the company has expanded its reach to nearly 250 markets worldwide including North America, Europe, South America, and the Asia-Pacific region. Greystar boasts managing and operating over $300 billion in real estate assets, and is recognized as the largest apartment operator in the United States. With over 1,000,000 units/beds under management globally, its institutional investment management platform holds nearly $78 billion in assets,... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of experience in customer service or property management
- Strong communication skills
- Ability to handle resident concerns and complaints diplomatically
- Basic computer proficiency
- Availability to respond to inquiries in a timely manner
- Ability to work collaboratively with property teams
- Attention to detail
Job Qualifications
- High school diploma or equivalent
- Proven experience in customer service or property management support roles
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency with standard office software and resident communication tools
- Strong problem-solving abilities
- Experience organizing community events or functions preferred
Job Duties
- Achieves the community's resident satisfaction and retention goals by resolving resident complaints and concerns promptly
- Completes call-backs on all service requests within 24 hours
- Develops, produces, and coordinates resident communications including newsletters, surveys, and lease violation letters
- Organizes and coordinates resident functions such as parties, birthday cards, welcome gifts, and unit visits
- Evaluates the appearance and curb appeal of the community daily and ensures leasing office, tour paths, and models are show-ready
- Reviews nightly reports from Courtesy Patrol Officers and Valet Living and follows up on incidents and lease violations
- Monitors front desk phone and email throughout the day and returns calls and emails as needed
- Prepares community access keys and fobs for move-ins
- Assists with coordinating vendors and resident communication during emergency maintenance situations
Job Qualifications
Experience
No experience required
Job Location
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