Resident Services Coordinator - Walker Landing, Las Palmas and The Surf, Hayward & San Leandro
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.79 - $31.26
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
flexible schedule
Job Description
The hiring establishment for this position is a reputable affordable housing organization committed to serving low-income residents, including families, seniors, and adults with special needs such as developmental or physical disabilities, chronic mental health issues, or chronic health conditions. This organization focuses on creating safe, affordable housing environments that enhance residents' quality of life and promote longer-term housing stability. By providing comprehensive resident services and support, the organization strives to foster a community where residents feel supported, connected, and empowered to improve their well-being.
The role of Resident Services Coordinator is vital in achieving the organization’s mission. This full-time posi... Show More
The role of Resident Services Coordinator is vital in achieving the organization’s mission. This full-time posi... Show More
Job Requirements
- Bachelor’s degree in social work, human services, psychology or related field preferred
- experience in resident services or case management in affordable housing or social services
- excellent communication skills both verbal and written
- ability to work independently and as part of a team
- capacity to manage multiple priorities and meet deadlines
- understanding of state laws regarding abuse reporting
- ability to maintain confidentiality
- reliable transportation for local travel
- proficiency in computer applications relevant to job
- physical ability to perform job duties
- willingness to participate in ongoing training and professional development
Job Qualifications
- Experience working with low-income populations or in affordable housing
- knowledge of community resources and social services
- ability to design and implement educational and enrichment programs
- strong communication and interpersonal skills
- experience collaborating with schools and community agencies
- ability to maintain confidentiality and handle sensitive information
- supervisory experience with volunteers or contract providers
- experience with data collection and reporting
- problem-solving and conflict resolution skills
- commitment to inclusivity and cultural competence
- proficiency with database management software such as Salesforce
- reliable transportation
Job Duties
- Develop a comprehensive understanding of residents and conduct needs assessments
- implement educational and enrichment activities for children and youth in the after school program
- promote after school program to property and local schools
- maintain collaboration with local schools and communicate with teachers regarding student progress
- organize meetings and workshops for parents on youth concerns and educational engagement
- report concerns about families and children to the Resident Services Manager
- maintain program files and attendance records
- survey residents to identify priority needs and preferences
- develop strategies to link residents with needed services and overcome barriers
- establish and maintain partnerships with community organizations for on-site services
- implement priority programs through partnerships or direct service delivery
- participate in pilot programs and implement new service models
- collect and report data for programming and maintain compliance with funding requirements
- evaluate program outcomes for quality improvement
- report child, dependent adult and elder abuse according to law
- obtain releases to interact on behalf of residents and maintain confidentiality
- work with property staff and agencies to prevent crisis situations
- resolve resident conflicts and participate actively in site teams
- plan recreational, cultural and social activities with residents and staff
- maintain a comprehensive community resource list
- attend staff meetings and training sessions
- participate in relevant professional organizations
- actively engage in inclusivity efforts
- travel to properties and training sites during the business day
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: