Resident Service Manager - Promenade Towers
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $32.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
401(k) with Company Match
Paid parental leave
Job Description
Greystar is a leading, fully integrated global real estate platform that specializes in property management, investment management, development, and construction services within institutional-quality rental housing. Founded in 1993 by Bob Faith and headquartered in Charleston, South Carolina, Greystar has grown to become the largest operator of apartments in the United States. With a presence in over 250 markets worldwide and offices across North America, Europe, South America, and the Asia-Pacific region, Greystar manages and operates more than $300 billion in real estate assets, including over 1,000,000 units and beds globally. The company's extensive portfolio includes nearly $79 billion of assets... Show More
Job Requirements
- resident service manager experience required
- must have lease-up experience
- ability to work Tuesday through Saturday
- strong interpersonal skills
- reliable and detail-oriented
- good organizational skills
Job Qualifications
- resident service manager experience
- lease-up experience
- strong customer service skills
- excellent communication skills
- ability to organize community events
- knowledge of property management software
- conflict resolution skills
Job Duties
- achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner
- answers questions concerning rent and fee payments
- completes call-backs on all service requests within 24 hours to ensure resident satisfaction
- develops, produces and coordinates resident communications including newsletters, surveys, lease violation letters
- organizes and coordinates resident functions including parties, birthday cards, welcome gifts, unit visits
- evaluates appearance and overall curb appeal, landscape, office environment and vacancies daily
- reviews Courtesy Patrol Officer and Valet Living nightly reports and follows up on incident reports and lease violations
- checks front desk phone and email throughout the day and returns calls and emails as necessary
- prepares community access keys/fobs for move-in
- assists with coordinating vendors and resident communication during emergency maintenance situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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