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Monroe Group

Resident Service Coordinator HUD FT

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Flexible Schedule

Job Description

National Church Residences (NCR) is a well-established nonprofit organization dedicated to providing affordable housing and supportive services primarily to seniors and vulnerable populations. Known for its commitment to improving the quality of life for its residents, NCR manages a portfolio of properties across various communities, offering a wide range of programs and resources aimed at fostering independence and well-being. With a focus on compassion, professionalism, and leadership, the organization strives to create safe, nurturing environments where residents can thrive and age in place comfortably. NCR is recognized for its innovative approach to community service and its dedication to upholding the... Show More

Job Requirements

  • Meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process
  • Completes training as assigned in Individual Education Plan
  • Conducts responsibilities consistent with NCR's core values of mission, compassion, leadership, and professionalism
  • Physical ability to lift up to 40 lbs
  • Ability to frequently use hands and fingers
  • Ability to sit frequently and occasionally stand or walk
  • Ability to bend, twist, stoop, or kneel
  • Capacity to walk entire property
  • Experience working with elderly or family populations
  • Bachelor’s degree preferred

Job Qualifications

  • Bachelor's degree in social work or a related field preferred
  • Two or more years of experience in social service delivery with elderly or family populations
  • Demonstrated knowledge of supportive services and local resources
  • Ability to advocate, organize, and problem-solve effectively
  • Good communication, comprehension, and interpersonal skills
  • Proficient in Windows, Microsoft Office Suite, and internet applications
  • Ability to pass a computer literacy test

Job Duties

  • Assumes responsibility for coordinating programs and activities for residents on a group basis
  • Serves as a liaison to community agencies and networks with service providers
  • Monitors the ongoing provision of services from community agencies and manages supportive services
  • Develops a resource directory listing state and local service providers
  • Sponsors educational events related to health care and life skills
  • Implements on-site or mobile health services and screenings
  • Organizes and promotes resident involvement in on and off-site programs
  • Assists residents in building informal support networks
  • Engages volunteers within the community based on policies
  • Provides quality customer service including answering questions and addressing concerns
  • Assists residents in acquiring community services such as housekeeping and transportation
  • Ensures residents are treated with respect and dignity and reports complaints and allegations promptly
  • Performs miscellaneous and specially requested tasks
  • Adheres to all policies and procedures and maintains professional boundaries
  • Manages time independently and completes required documentation
  • Responds to all communications in a timely and professional manner
  • Completes professional training as required
  • Utilizes call-in time tracking for hours worked
  • Utilizes documentation system to track work with residents
  • Completes care plans and quarterly monitoring with follow-ups
  • Submits semi-annual performance reports to maintain funding

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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