Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Job Description
National Church Residences (NCR) is a leading nonprofit organization dedicated to providing quality housing and supportive services for seniors and those with special needs across the United States. Known for its commitment to enhancing the lives of older adults and vulnerable populations, NCR operates numerous affordable housing communities, along with a wide range of wellness and community programs designed to support independent living and healthy aging. As a community-focused organization, NCR emphasizes mission, compassion, leadership, and professionalism in all aspects of its work, ensuring that residents receive exceptional services that help them maintain dignity and a high quality of life.Show More
Job Requirements
- Meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process
- completes training as assigned to Individual Education Plan
- carries out responsibilities consistent with NCR's core values of mission, compassion, leadership, and professionalism
- ability to lift at least 5 lbs and up to 40 lbs
- frequently utilizes hands and fingers
- frequently required to sit and occasionally stand or walk
- required to bend, twist, stoop and/or kneel
- able to walk each property in its entirety
- works in indoor office and outdoor environment with varied noise levels
Job Qualifications
- A bachelor’s degree in social work or a related field is preferred
- two or more years of experience in social service delivery with elderly and/or family population
- demonstrated working knowledge of supportive services and other resources in the area served by the project
- demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served
- good communication, comprehension, and interpersonal skills
- working knowledge of Windows, Microsoft Office Suite, and World Wide Web demonstrated by a passing score on a computer literacy test
Job Duties
- Assumes responsibility for coordinating programs and activities for residents on a group basis
- serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents
- monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual
- manages the provision of supportive services where appropriate
- engages all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
- develops a resource directory that includes a listing of state and/or local service providers
- sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources
- implements on-site or mobile health services and screenings
- organizes and promotes resident involvement in on and off-site programs
- assists the residents in building informal support networks with other residents, family, and friends
- engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures
- assumes responsibility coordinating services for residents on an individual basis
- provides quality customer service to all residents including but not limited to answering questions, addressing concerns and assisting with basic needs
- assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD
- ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately
- assumes responsibility for related duties as required or assigned
- performs miscellaneous and specially requested tasks
- adheres to all policies, procedures, terms and conditions set forth in the NCR Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws
- builds rapport with residents while maintaining appropriate professional boundaries in order to assist residents to age in place successfully
- manages time independently, completing required tasks and documentation within identified timeframes
- works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place
- responds to all communications (phone, email, fax, etc.) in a timely and professional manner
- completes all professional training required by National Church Residences in a timely manner
- utilizes a call-in time tracking system to log hours worked
- utilizes appropriate documentation system to track all work done with residents
- completes all required paperwork with all residents who want to utilize the Service Coordination program
- completes care plans/quarterly monitoring with residents needing referrals and follows up on all services at and after implementation
- submits semi-annual performance reports to HUD in order to maintain funding for the Service Coordination program at the property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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