Resident Relations Manager ($29.95)
Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.95
Work Schedule
Standard Hours
Benefits
Paid Time Off
Matching 401(k)
Health Insurance
Job Description
Irvine Company Apartment Communities, a division of the Irvine Company, manages a portfolio of more than 125 resort-style apartment communities across coastal California, including San Diego, Orange County, West Los Angeles, and Silicon Valley. Known for offering world-class amenities and creating resort-like living environments, Irvine Company Apartment Communities is dedicated to providing an exceptional rental experience for its residents. The company prides itself on its commitment to customer service, maintaining high standards of quality in its properties and fostering strong community relationships. Beyond the outstanding living spaces offered, Irvine Company emphasizes creating a supportive and inclusive workplace for its employees,... Show More
Job Requirements
- High school diploma
- Minimum 4 years customer service experience
- Assistant manager or project manager experience preferred
- Valid California driver's license
- Maintain continuous vehicle liability insurance as required by state law
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Multilingual ability a plus
- Ability to work holidays
- Regular, consistent and timely attendance required
- Occasional travel required
Job Qualifications
- High school diploma
- Minimum 4 years customer service experience
- Assistant manager or project manager experience preferred
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Multilingual ability a plus
- Valid California driver's license
- Ability to work holidays
- Regular, consistent and timely attendance required
- Occasional travel required
Job Duties
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality
- Acts as a liaison between residents, contractors and the onsite team
- ensures timely and proactive communication with all residents i.e. scope of work in and around their home, anticipated completion, hotel stays as well as negotiating to reach settlement to lower litigation concerns
- Collaborates with legal, risk management, remediation team, vendors, maintenance, project management and community/general manager to facilitate all required work and mitigate exposure and risk
- Conducts unit interior walks to assess resident claims, status updates as work is in progress and pre-walks once work is completed
- Completes all STARS reports and works with risk management to provide all necessary documentation
- Provides exceptional customer service and empathy to residents
- work with marketing to ensure consistent communication is distributed to residents providing progress updates and upcoming project timelines
- Works with social media team to manage all negatively impacted social media sites as a result of resident dissatisfaction from projects within their home or community
- Assists the team with escalated customer concerns or resident relations responsibilities as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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