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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
flexible schedule
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for its exceptional service and commitment to quality, comfort, and guest satisfaction. Founded in 1960, Four Seasons operates in major cities and resort destinations worldwide, providing personalized experiences for its guests through unparalleled attention to detail and a focus on luxury hospitality. The company fosters a collaborative, inclusive, and supportive workplace culture where employees are valued and empowered to grow both personally and professionally. This culture is driven by a shared passion for excellence and the collective goal of creating memorable experiences that exceed guest expectations.Show More
Job Requirements
- College education required
- 5-10 years of management experience in a Rooms Division, luxury residential, or hospitality operation
- Strong leadership skills with the ability to manage and motivate teams of approximately 10-35 employees
- Working knowledge of residential operations, guest services, and Four Seasons service standards
- Excellent verbal and written communication skills in English
- Flexibility to travel occasionally for conferences or company initiatives
Job Qualifications
- College education required
- Hotel management or business administration degree preferred
- 5-10 years of management experience in a Rooms Division, luxury residential, or hospitality operation
- Strong leadership skills with the ability to manage and motivate teams of approximately 10-35 employees
- Working knowledge of residential operations, guest services, and Four Seasons service standards
- Excellent verbal and written communication skills in English
- Flexibility to travel occasionally for conferences or company initiatives
Job Duties
- Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors
- Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones
- Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards
- Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment
- Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards
- Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations
- Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff
- Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness
- Obtain bids for repairs or replacements when required and manage costs within approved budgets
- Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access
- Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct
- Foster a professional, respectful, and collaborative work environment
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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