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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $172,000.00 - $219,000.00
Work Schedule
Standard Hours
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hotel and convention destination known for its expansive property, exceptional amenities, and commitment to delivering memorable guest experiences. Operating under the prestigious Marriott International portfolio, Gaylord Opryland stands as a leader in the hospitality industry, blending Southern charm with world-class service and innovative event spaces. The resort features a variety of guest rooms, retail shops, recreational facilities, and extensive meeting and convention amenities, making it a sought-after location for both leisure and business travelers. As part of Marriott International, Gaylord emphasizes diversity, inclusion, and career growth opportunities,... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major with 2 years experience in similar areas
- strong leadership and team management skills
- excellent problem-solving and decision-making abilities
- ability to analyze financial reports and guest satisfaction data
- effective communication skills
- willingness to work at Gaylord Opryland Resort in Nashville, Tennessee
Job Qualifications
- 2-year degree in business administration, hotel and restaurant management, or related major with 4 years relevant experience
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major with 2 years relevant experience
- proven leadership and management skills
- strong financial acumen
- excellent communication and interpersonal skills
- ability to develop and execute strategic plans
- experience in hospitality operations management
Job Duties
- Developing and executing operational strategies aligned with brand goals
- reviewing guest feedback and satisfaction data to identify improvements
- overseeing maintenance and cleanliness of guest and public areas
- managing and motivating teams to deliver excellent service
- collaborating with stakeholders including owners and leadership
- controlling occupancy, wages, and expenses to maximize profitability
- fostering a guest-centric atmosphere across all rooms and food and beverage areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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