Resident Experience Director Full-Time, Billings, MT
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $100,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Paid Time Off
Employee assistance program
Life insurance
401k
Job Description
Forefront Healthcare is a prominent company specializing in healthcare food services, dedicated to delivering high-quality culinary experiences tailored to healthcare and senior living communities. Known for its commitment to enriching the lives of those served, Forefront Healthcare focuses on preparing meals with exceptional care and attention to individual dietary needs. As a growing leader in its field, the company has earned a reputation for combining culinary excellence with compassionate service, making it a trusted partner in healthcare settings across the country.
At Forefront Healthcare, the core mission is to enhance the quality of life for residents in senior living c... Show More
At Forefront Healthcare, the core mission is to enhance the quality of life for residents in senior living c... Show More
Job Requirements
- high school diploma or equivalent
- experience in senior dining
- strong team player
- 40-50 hour work week with flexible hours
- knowledge of Google Workspace, Microsoft, POS systems, and ADP
- verbal and writing abilities to communicate and work effectively with various levels of staff, residents, family members, and the public
- numerical ability to make computations for work records and recipe preparation
- motor coordination and manual dexterity for food preparation and dietary equipment operation
- willingness to perform routine repetitive tasks with frequent interruptions
- ability to read understand and follow recipe directions diet orders and work assignments
- able and willing to work flexible hours, including emergency situations
- must be patient and tolerant toward staff residents and family members
Job Qualifications
- high school diploma or equivalent
- experience in senior dining
- strong team player
- knowledge of Google Workspace, Microsoft, POS systems, and ADP
- verbal and writing abilities to communicate effectively
- numerical ability for recipe preparation and record keeping
- motor coordination and manual dexterity for food preparation and equipment operation
- ability to read and follow recipe directions and work assignments
- patience and tolerance toward staff, residents, and families
- preferred: B.S. degree in culinary arts, food services technology/management or related field
- A.O.S. degree in culinary arts or culinary certificate
- minimum three to five years of progressive culinary/kitchen management experience
- extensive catering experience
- knowledge of food and catering trends focusing on quality, sanitation, food cost controls, and presentation
- computer proficiency including G-Suite, Microsoft Office, Outlook, email, and internet
- willingness to participate in patient satisfaction programs
- manager ServSafe certification (must obtain within 90 days of employment)
Job Duties
- create a culture that is resident directed and focused on identifying and highlighting resident needs
- work directly with culinary leadership to provide service expectations and elevate cooperation between staff
- speak often to residents to identify likes and dislikes and develop service recovery plans
- educate associates on creating a safe healthy work environment
- suggest topics and lead learning circles focused on resident experience
- involve residents in experience decisions and solicit solutions to community issues
- serve as first point of contact for residents and guests
- support residents and guests with questions, concerns, and emergencies
- support community operations to ensure high levels of resident satisfaction
- produce a monthly newsletter and calendar of events
- adhere to the monthly budget and seek ways to improve resident experience
- plan and implement special seasonal events
- set standards for dining room and special event services
- participate in conference calls and companywide trainings
- integrate into campus senior leadership
- build relationships and market programs
- serve food according to portion control procedures
- prepare food according to standard recipes and special requests
- prepare meals according to planned menus
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)