Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive 401k match
Paid parental leave
Paid Time Off
100 percent company paid medical plan option
inclusive work environment
Commission opportunities
Bonus opportunities
Job Description
Optima is a distinguished design-driven real estate development firm headquartered in Illinois with additional offices in Arizona. For more than four decades, Optima has made a significant impact in the real estate development sector by delivering striking urban and suburban luxury residential communities. Operating with a holistic approach, the company controls and executes every facet of its process entirely in-house—ranging from development and architecture to construction, sales, and management. This integrated system fosters greater focus, fluidity, and quality, allowing Optima to deliver extraordinary living experiences through innovative design, sustainability principles, and meticulous management practices. Optima's commitment to excellence has cemented... Show More
Job Requirements
- Minimum of a high school diploma
- previous customer service experience
- professional verbal and written communication skills
- strong teamwork and listening skills
- knowledge of online marketing
- comfortable using social media and cell phone apps
- ability to work a flexible schedule including weekends, evenings and holidays
- organized and detailed approach
- high energy and hardworking character
- goal oriented mindset
Job Qualifications
- High school diploma minimum, bachelor's degree preferred
- previous customer service experience required
- professional verbal and written communication skills
- strong teamwork and listening skills
- knowledge of online marketing
- comfortable with social media and cell phone app usage
- experience with Yardi Voyager 7 and RentCafe a plus
- warm and friendly demeanor
- high-energy and hardworking with an ambitious spirit
- organized and detailed
- goal oriented with a fixer mentality
Job Duties
- Provide superior customer service for all resident inquiries and timely response to issues
- assist with resident retention, renewal programs and community events
- oversee virtual concierge program, package delivery operations, reputation management, and resident satisfaction program
- assist in managing the on-site programs to ensure compliance with the resident app, parking, storage, amenity reservations, virtual concierge and more
- deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention, increased revenue and promotes a positive reputation
- coordinate the resident move in experience and assist with introducing building technology
- maintain accurate and thorough knowledge of all aspects of the community, specifically in all areas of leasing and pricing information, availability, amenities, surrounding areas and lifestyle
- participate in marketing efforts and resident functions, and brainstorm additional ideas for driving traffic to the property
- respond to phone, e-mail and in-person inquiries to identify needs of prospects and residents
- ensure apartments look beautiful for showings and move-ins
- review all social channels
- conduct outreach marketing
- work a flexible schedule to include weekends, evenings and holidays
- assist as a backup leasing consultant - identify client interests and needs to find the perfect apartment home - conduct customized tours and options to review
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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