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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.89 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Professional development opportunities
Positive work environment
Job Description
Our apartment community is dedicated to providing residents with a welcoming, comfortable, and engaging living experience. As a well-established residential community, we pride ourselves on maintaining a vibrant, inclusive atmosphere that fosters strong neighborly connections and addresses resident needs promptly and efficiently. Our diverse residential population enjoys a variety of amenities and well-maintained common areas, and we strive to continuously enhance their satisfaction and engagement.
The Resident Engagement Coordinator plays a pivotal role within our community by acting as the primary point of contact for all resident-related matters. This dynamic individual is responsible for not only addressing resident concerns ... Show More
The Resident Engagement Coordinator plays a pivotal role within our community by acting as the primary point of contact for all resident-related matters. This dynamic individual is responsible for not only addressing resident concerns ... Show More
Job Requirements
- High school diploma or equivalent required
- Prior experience in customer service, hospitality, or property management preferred
- Ability to work flexible hours including evenings and weekends
- Proficient with Microsoft Office and property management software
- Ability to lift up to 25 lbs
- Excellent communication and interpersonal skills
- Positive attitude and strong problem-solving abilities
Job Qualifications
- High school diploma or equivalent required
- College coursework or degree in hospitality, communications, or related field preferred
- Prior experience in customer service, hospitality, or property management is strongly preferred
- Excellent interpersonal and communication skills, both written and verbal
- Strong organizational and multitasking abilities
- Proficient with Microsoft Office and property management software
- Ability to work flexible hours, including evenings and weekends, to accommodate resident events
- Positive attitude and commitment to providing exceptional service
Job Duties
- Respond promptly and professionally to resident inquiries and concerns, providing solutions or directing them to the appropriate resources
- Plan, organize, and execute resident events and activities that foster community spirit and social interaction
- Serve as a liaison between residents and property management, ensuring clear and timely information flow about community updates and policies
- Address and resolve resident issues, complaints, and emergencies with empathy and efficiency
- Document and track property complaints via internal systems (Case Manager)
- Greet residents and guests with a friendly demeanor, assist with package deliveries, and provide general concierge services
- Create and distribute a monthly resident newsletter including community updates, upcoming events, resident highlights, and other announcements
- Develop and manage event calendars, coordinate event logistics, and promote activities through various channels
- Maintain accurate records of resident interactions, event attendance, and feedback
- Prepare reports for management as needed
- Assist with leasing, property tours, and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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