Resident Advocate (Lancaster/SPA 1 - Weekend Nights)
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
403B retirement plan
long term disability
Employee assistance program
flexible spending accounts
Legal access plan
Employee Appreciation Program
Company sponsored employee events
Staff development
9/80 alternative work schedule
Paid sick leave
Paid vacation
Paid holidays
Public Service Loan Forgiveness program eligibility
Professional Development Funds
Emergency funds
Job Description
LA Family Housing is a prominent non-profit organization dedicated to ending homelessness through innovative housing solutions and comprehensive supportive services. With over 40 years of experience in the homeless services sector and real estate development, LA Family Housing has transformed the lives of more than 15,000 people annually. The organization is recognized as a leader in the field, pioneering best practices, policy advocacy, and creating permanent supportive housing programs designed specifically for individuals and families who have experienced homelessness. The non-profit’s mission centers on providing safe, stable, and affordable housing coupled with individualized supportive services to empower residents to achieve... Show More
Job Requirements
- high school diploma or equivalent
- experience in dealing with substance abuse mental health and crisis intervention desired
- ability to lift a minimum of 50 pounds
- ability to pass a pre-employment physical exam
- ability to pass post-offer Tuberculosis (TB) clearances
- regular and prompt attendance in the office is required at all times
- must have the flexibility to work evenings weekends and holidays at multiple sites
- maintain and execute confidential information according to HIPAA standards
- respond in a timely manner in all aspects of communication with team members participants and partners
Job Qualifications
- experience working with homeless populations or in supportive housing environments
- ability to provide crisis intervention services
- strong advocacy and case management skills
- proficiency in written and verbal communication
- ability to work independently and as part of a team
- excellent organizational skills and the ability to follow through on tasks
- effective problem-solving communication and interpersonal skills
- demonstrate empathy and maintain a non-judgmental attitude while interacting with individuals who have recently experienced homelessness
- display a high level of tolerance and understanding for individuals with mental health and physical health needs
- fluency in Spanish and English is an advantage
- obtain and maintain CPR/First Aid certification
Job Duties
- be a welcoming presence onsite for tenants to engage with by answering questions and providing information to tenants during select evening and weekend hours
- coordinate with onsite service staff in regard to tenants that need after-hours monitoring follow-up or assistance
- support with after-hours programming tours and participant events
- identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others
- gain an understanding of each tenant's unique personal and medical needs to provide the best possible support and establish relationship
- use a harm reduction and trauma-informed care approach to assist tenants
- serve as a mediator in conflicts and attempt to de-escalate anxious or aggressive tenants
- monitor cameras and respond to participant health and safety concerns in a timely manner
- in the event of an emergency such as a health or mental health crisis fire or presence of unauthorized persons contact emergency services (e.g. police fire departments PMRT) and notify the appropriate individuals and/or after-hours maintenance
- maintain daily reports documenting any incidents in the HMIS/Champ database system and reporting to the Property Management and Service team
- be familiar with the building lease term agreement and house rules
- attend regular monthly team meetings/trainings and PSH department meetings as scheduled
- provide support with after-hours programming tours and participant events
- have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4-6pm
- must have the flexibility to work evenings weekends and holidays at multiple sites
- additional tasks projects and responsibilities as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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