L.A. Family Housing Corporation logo

Resident Advocate (Lancaster/Spa 1)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
403B retirement plan
529 education savings plan
long term disability
Employee assistance program
flexible spending accounts
Legal access plan
Employee Appreciation Program
Company sponsored employee events
Staff development
9/80 alternative work schedule
Paid sick leave
vacation
13 observed holidays
Public Service Loan Forgiveness program eligibility
Professional Development Funds
Emergency funds

Job Description

LA Family Housing is a distinguished non-profit organization dedicated to addressing homelessness through comprehensive homeless services and real estate development. With over 40 years of experience, the organization has positively impacted the lives of more than 15,000 individuals annually by providing housing solutions that aim to end homelessness. LA Family Housing prides itself on innovation, best practices, and leadership in housing production and homeless services, setting a national standard for policy and program excellence. The organization is committed to social justice, providing equitable services, and fostering an inclusive environment for both its participants and staff.

The role of Resi... Show More

Job Requirements

  • Obtain and maintains CPR/First Aid Certification
  • Must have the ability to lift a minimum of 50 pounds
  • Ability to pass a pre-employment physical exam
  • Ability to pass post-offer tuberculosis (TB) clearances
  • Regular and prompt attendance in the office is required at all times
  • Must have the flexibility to work evenings, weekends, and holidays at multiple sites
  • Maintains and executes confidential information according to HIPAA standards
  • Respond in a timely manner in all aspects of communication with team member, participants, and partners
  • Experience in dealing with substance abuse, mental health, and crisis intervention desired

Job Qualifications

  • Fluency in both Spanish and English is an advantage
  • Ability to provide crisis intervention services
  • Strong advocacy and case management skills
  • Proficiency in written and verbal communication
  • Ability to work independently and as part of a team
  • Excellent organizational skills and the ability to follow through on tasks
  • Effective problem-solving, communication, and interpersonal skills
  • Demonstrate empathy and maintain a non-judgmental attitude while interacting with individuals who have recently experienced homelessness
  • Display a high level of tolerance and understanding for individuals with mental health and physical health needs

Job Duties

  • Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during select evening and weekend hours
  • Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance
  • Support with after-hours programming, tours and participant events
  • Identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others
  • Gain an understanding of each tenant's unique personal and medical needs to provide the best possible support and establish relationship
  • Use a harm reduction and trauma-informed care approach to assist tenants
  • Serve as a mediator in conflicts and attempt to de-escalate anxious or aggressive tenants
  • Monitor cameras and respond to participant health and safety concerns in a timely manner
  • In the event of an emergency such as a health or mental health crisis, fire, or presence of unauthorized persons, contact emergency services (e.g., police, fire departments, PMRT) and notify the appropriate individuals and/or after-hours maintenance
  • Maintain daily reports, documenting any incidents in the HMIS/Champ database system, and reporting to the Property Management and Service team
  • Be familiar with the building lease term agreement and house rules
  • Attend regular monthly team meetings/trainings and PSH department meetings as scheduled
  • Provide support with after-hours programming, tours, and participant events
  • Have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4-6pm
  • Must have the flexibility to work evenings, weekends, and holidays at multiple sites
  • Additional tasks, projects, and responsibilities as assigned by supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.