Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Ritz-Carlton Residences at Miami Beach is part of the prestigious Ritz-Carlton brand, internationally renowned for offering luxurious accommodations and exceptional guest services. Located in the vibrant and scenic area of Miami Beach, Florida, this establishment specializes in providing guests with an unparalleled experience marked by elegance, comfort, and impeccable attention to detail. As one of the flagship properties within Marriott International’s portfolio, The Ritz-Carlton Residences is committed to delivering top-tier service that meets and exceeds the highest standards of luxury hospitality. The resort is known for its exquisite blend of modern amenities, stunning beachfront views, and world-class facilities that... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience needed
- no licenses or certifications required
- ability to lift and move heavy objects up to and exceeding 75 pounds
- capability to stand, walk, or sit for long periods
- ability to read and visually verify information
- capability to work in physically demanding conditions
- proficiency in clear spoken communication
- availability for full-time, non-management position
- willingness to comply with all company policies and procedures
Job Qualifications
- High school diploma or equivalent
- excellent interpersonal and communication skills
- ability to provide outstanding customer service
- physical ability to perform luggage handling and prolonged standing and walking
- fluency in Spanish and English is a plus
- ability to understand and communicate clearly
- commitment to company standards and policies
- teamwork-oriented mindset
- basic knowledge of safety and security procedures
- willingness to learn and adapt
- professional appearance and demeanor
Job Duties
- Greet and escort guests to their rooms
- open doors and assist guests and visitors entering and exiting the property
- inform guests about amenities, services, operational hours, and local attractions
- identify and explain room features such as keys, minibar, safes, and laundry services
- carry luggage to and from guest rooms or designated areas
- assist with luggage storage and retrieval
- help guests with vehicle entry and exit including luggage loading and unloading
- provide directions and arrange transportation such as taxis and shuttles
- communicate parking procedures to guests
- comply with all company safety policies and procedures
- report maintenance issues, safety hazards, accidents, or injuries
- complete safety training and certifications
- maintain a neat and professional uniform and appearance
- protect company property and maintain privacy of company information
- support coworkers with dignity and respect
- work collaboratively to achieve team goals
- adhere to quality assurance standards
- move, lift, push, pull, and place objects weighing less than 50 pounds without assistance
- assist with heavier objects over 75 pounds
- stand, sit, or walk for extended periods during a shift
- respond promptly to work situations
- read and visually verify various types of information
- perform reaching, bending, twisting, carrying, pulling, and stooping
- navigate inclined, uneven, slippery surfaces, staircases, and ramps
- welcome and acknowledge all guests according to company standards
- communicate clearly and professionally
- remain alert to any potentially objectionable persons on the premises
- carry out other reasonable duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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