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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $32.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The Ritz-Carlton Residences Boston South Station is a prestigious luxury hotel located at 700 Atlantic Ave, Boston, Massachusetts. As part of Marriott International, The Ritz-Carlton brand is synonymous with exceptional service, refinement, and elegance in the hospitality industry. With over 100 award-winning hotels worldwide, The Ritz-Carlton team is dedicated to creating memorable experiences for guests by upholding the highest standards of luxury and care. This specific location blends the unique charm of Boston with the luxury that Ritz-Carlton properties are known for, offering guests a superior experience in accommodations, comfort, and personalized service.
This full-time, non-management role i... Show More
This full-time, non-management role i... Show More
Job Requirements
- High school diploma or equivalent GED
- No related work experience required
- No supervisory experience required
- No license or certification required
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects weighing up to 10 pounds
- Flexibility to work day, evening, and weekend shifts
Job Qualifications
- High school diploma or equivalent GED
- No related work experience required
- No supervisory experience required
- No license or certification required
Job Duties
- Provide guests with directions and information about hotel amenities, services, schedules, and local points of interest
- Contact appropriate personnel or departments such as Bell Services, Front Desk, Housekeeping, Engineering, Security, and Loss Prevention to resolve guest calls, requests, or issues
- Follow up with guests to ensure their requests or problems have been satisfactorily resolved
- Receive, record, and relay messages accurately, completely, and legibly
- Notify Loss Prevention or Security of any theft reports made by guests
- Adhere to all safety and security policies and report accidents, injuries, and unsafe working conditions to management
- Maintain a clean and professional appearance and protect proprietary company information and assets
- Greet guests according to company standards, anticipate service needs, thank guests sincerely, and assist persons with disabilities
Job Qualifications
Experience
No experience required
Job Location
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