Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $88,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Professional Development
Job Description
The Ritz-Carlton Bal Harbour Miami stands as a beacon of luxury and exceptional guest service within the highly competitive hospitality industry. This prestigious establishment, located at 10295 Collins Ave, Bal Harbour, Florida, is part of The Ritz-Carlton brand portfolio managed by Marriott International, a global leader known for its dedication to excellence in the lodging sector. The Ritz-Carlton Bal Harbour offers a unique luxury condominium experience where the fusion of high-end living and expansive hotel-style services creates an unparalleled environment for guests and residents alike. Every facet of the property reflects the iconic Ritz-Carlton Gold Standards, making it an aspirational... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Management experience in a luxury hospitality setting
- Strong leadership and decision-making abilities
- Excellent customer service orientation
- Ability to work full time and on-site at The Ritz-Carlton Bal Harbour Miami
- Willingness to support Marriott International’s commitment to equality and diversity
Job Qualifications
- 2-year degree in business administration, hotel and restaurant management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Proven leadership skills in a luxury hospitality environment
- Strong knowledge of rooms operations and property management
- Ability to analyze financial and guest satisfaction data
- Excellent communication and interpersonal skills
- Experience in staff development and training
- Proficiency in operational strategy development and execution
- Capacity to manage multiple departments and prioritize tasks effectively
- Demonstrated ability to build and maintain stakeholder relationships
Job Duties
- Develop operational strategy aligned with brand business strategy
- Review guest satisfaction data and comment cards to identify improvement areas
- Evaluate operations team performance and provide feedback
- Conduct public space and facility walk-throughs for maintenance and safety
- Engage regularly with employees and guests to assess needs and opportunities
- Ensure appropriate corrective actions are taken based on guest feedback
- Implement sustainable work processes supporting operational strategy
- Review financial reports and budgets to monitor performance
- Communicate departmental goals clearly to achieve desired results
- Manage luxury condominium facilities focusing on investment protection and value enhancement
- Ensure rooms operations meet target customer needs and employee satisfaction
- Identify and correct building and service defects
- Enforce high standards of life safety, loss prevention, and privacy protection
- Promote fair and equitable treatment of employees
- Recognize and celebrate team member contributions
- Foster commitment to excellent service through training and leadership
- Make decisions driving property progress toward goals
- Attend owner meetings and establish business partnerships
- Coach operations team on occupancy management, wages, and expenses
- Lead cost containment and financial performance improvements
- Maintain profit margins while ensuring guest and employee satisfaction
- Focus leadership on key business drivers for success
- Create excellent guest experiences in rooms and food and beverage areas
- Champion brand’s service vision and ensure alignment
- Maintain collaborative relationships with teams and customers
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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