Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $88,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Gym membership
Job Description
W Dallas Victory Hotel and Residences is a luxury hospitality establishment located in the vibrant Victory Park area of Dallas, Texas. It is part of the renowned W Hotels brand, a portfolio under Marriott International. Known for its cutting-edge approach to redefining luxury, W Hotels emphasizes a bold and innovative culture designed to ignite curiosity and expand guests' worlds. The hotel features luxury condominiums alongside premium hospitality services, offering a unique blend of residential living and transient stays. As a leader in the hospitality industry, Marriott International is dedicated to equal opportunity employment and fostering an environment where diversity and... Show More
Job Requirements
- Bachelor's degree or associate degree in Business Administration, Hotel and Restaurant Management, or related field
- Minimum 2 years of relevant professional experience
- Experience in guest services or management operations
- Strong leadership and communication skills
- Ability to develop and execute strategic operational plans
- Proficiency in financial analysis and budgeting
- Capability to manage multi-department teams
- Understanding of safety and loss prevention protocols
- Commitment to delivering excellent customer service
- Ability to foster positive employee relations
- Experience in luxury hotel or condominium facility management
- Flexibility to work full-time
- Eligibility to work in the United States
Job Qualifications
- 2-year degree from accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Proven leadership and management skills
- Strong financial acumen
- Excellent communication and interpersonal abilities
- Ability to implement training and development programs
- Experience with luxury hospitality operations preferred
- Skilled in staff motivation and performance management
- Knowledge of safety, loss prevention, and privacy compliance
- Ability to analyze operational metrics and improve service quality
Job Duties
- Works with rooms management team to develop operational strategy aligned with brand business strategy and leads its execution
- Reviews guest satisfaction data to identify improvement areas
- Provides feedback to operations team on service performance
- Participates in facility walk-throughs to ensure maintenance and preventative measures
- Tours building regularly to assess business needs and operational opportunities
- Works with team to implement sustainable work processes and systems
- Reviews financial reports to determine operational performance against budget
- Communicates departmental goals clearly to achieve desired results
- Manages luxury condominium facilities focusing on property value protection and enhancement
- Verifies operations meet brand target customer needs and maximizes financial performance
- Identifies and corrects building and service defects to increase value
- Implements safety, loss prevention, and privacy protection standards
- Ensures fair and equitable treatment of employees
- Recognizes team member contributions publicly
- Fosters employee commitment to excellent service
- Develops and executes decisions to achieve property goals
- Implements training programs reinforcing quality service
- Attends owners meetings to provide operational and financial context
- Establishes and maintains business partnerships with property owners
- Coaches operations team on managing occupancy, rate, wages, and expenses
- Leads cost containment and organizational restructuring efforts
- Focuses on maintaining profit margins without compromising satisfaction
- Identifies key business drivers and focuses leadership on critical areas
- Creates guest atmospheres that meet or exceed expectations
- Champions brand service vision and ensures alignment among teams
- Establishes collaborative relationships within operations team
- Interfaces with customers to obtain feedback on service quality
- Models desired service behaviors in all interactions
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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