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Marriott International, Inc logo

Residences Lead Liaison

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $31.40 - $32.40
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional Development
Paid holidays

Job Description

The Ritz-Carlton Chicago Residence is a prestigious luxury residential community located at 118 E Erie St, Chicago, Illinois. Renowned for its world-class hospitality and exceptional service standards, the Ritz-Carlton brand is synonymous with elegance, sophistication, and unparalleled guest experiences. As part of Marriott International's portfolio, this property upholds the Gold Standards of The Ritz-Carlton, offering a unique blend of luxury living and outstanding resident services. The establishment represents a global leader in luxury hospitality, attracting top talent dedicated to creating lifelong memories through thoughtful, creative, and compassionate service.

This role is a full-time, non-management administrative position based onsite at the... Show More

Job Requirements

  • flexible availability preferred
  • minimum high school diploma or equivalent
  • experience in hospitality
  • proficiency with Office 365
  • able to perform physical tasks such as lifting up to 10 pounds
  • ability to maintain confidentiality
  • non-management position
  • full-time availability
  • must be located onsite at Ritz-Carlton Chicago Residence
  • legal eligibility to work in the United States

Job Qualifications

  • experience in hospitality
  • butler experience
  • concierge experience
  • front desk experience
  • proficiency with Office 365
  • luxury residential experience preferred
  • ability to maintain professional appearance and demeanor
  • excellent communication skills
  • ability to work effectively with diverse teams
  • knowledge of property owner associations
  • experience in vendor management
  • strong customer service orientation

Job Duties

  • coordinate departments including administrative, operating, sales, and engineering services directly affecting residents
  • serve as liaison with homeowners and residents
  • maintain close relationship with the General Manager and associated departments
  • track daily house counts and unit availability
  • monitor preparation of financial statements
  • coordinate development of community long range and annual business plans
  • assist in building maintenance including elevators, heat, water, and life safety systems
  • prepare specifications and recommend vendors for bids and services
  • manage relationships with vendors
  • participate in board and annual meetings
  • assist in ensuring proper coverage and resident service
  • support coworkers by providing assistance and ensuring task understanding
  • monitor performance of others to meet quality standards
  • follow company policies and procedures
  • maintain professional uniform and personal appearance
  • maintain confidentiality of proprietary information
  • protect company assets
  • develop positive working relationships and support team goals
  • communicate clearly and professionally
  • answer telephones with appropriate etiquette
  • welcome and acknowledge residents and guests according to standards
  • anticipate and address service needs
  • assist individuals with disabilities
  • thank residents and guests genuinely
  • perform physical tasks involving moving objects up to 10 pounds
  • perform other reasonable job duties as requested

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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