Residences General Manager, The Ritz-Carlton Residences, Palm Beach Gardens
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $163,000.00 - $213,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Stock package
Retirement Plan
Professional development opportunities
Job Description
The Ritz-Carlton Residences Palm Beach Gardens is a distinguished luxury residential community located in West Palm Beach, Florida. Managed under the prestigious Ritz-Carlton brand, it offers an unmatched living experience that combines exquisite hospitality with exceptional residential services. The community is situated at 2300 PGA Boulevard and is renowned for its commitment to quality, elegance, and unparalleled customer service. The Ritz-Carlton Residences exemplify the brand's dedication to creating environments where residents enjoy not only comfort and luxury but also a sense of belonging and exceptional lifestyle amenities. As part of Marriott International’s extensive portfolio, the Residences embody a global standard... Show More
Job Requirements
- FL CAM license required
- 2-year degree in business administration, hotel and property management, or related field with 6 years experience
- or 4-year bachelor’s degree with 4 years experience
- management license for condominiums as applicable
- 8 or more years senior management experience in a four star or four diamond hotel
- previous association management experience
- ability to work full time
- excellent leadership and communication skills
Job Qualifications
- 2-year degree in business administration, hotel and property management, or related field, with 6 years experience in guest services, front desk, housekeeping, sales, marketing, or management operations
- management license for condominiums as applicable
- or 4-year bachelor’s degree in business administration, hotel and property management, or related field with 4 years experience
- 8 or more years in senior management position in a four star or four diamond hotel
- progressive career growth in property industry
- previous association management experience
Job Duties
- Develop operational strategy aligned with brand’s business strategy
- Review owner engagement surveys and prepare action plans
- Adhere to operational excellence pillars including owner and employee engagement
- Evaluate performance of operations team and provide feedback
- Participate in walk-throughs to ensure maintenance standards
- Tour building regularly to assess business needs
- Implement sustainable work processes
- Review financial statements and ensure budget compliance
- Communicate departmental goals clearly
- Manage luxury condominium facilities
- Serve as liaison to shared services directors
- Identify and correct building/service defects
- Implement high standards for life safety and loss prevention
- Maintain comprehensive owner information and compliance
- Verify fair treatment of employees
- Recognize team contributions
- Foster employee commitment to excellent service
- Make decisions to achieve property goals
- Implement property management training programs
- Attend owner and Board meetings
- Establish strong owner and Board relationships
- Promote communication and innovation
- Improve departmental financial performance
- Operate within residence’s annual budget
- Focus leadership on key business drivers
- Provide financial reporting to Board
- Guide Board on property management and compliance
- Create owner experience exceeding expectations
- Champion brand’s service vision
- Ensure service strategy effectiveness
- Maintain open collaborative relationships with staff
- Interface regularly with customers for feedback
- Adhere to telephone etiquette
- Handle owner complaints promptly
- Facilitate creative solutions for guest satisfaction
- Ensure consistent communication in operations
- Incorporate owner satisfaction in meetings
- Set goals and hold staff accountable
- Solicit and address employee feedback
- Administer property policies fairly
- Conduct annual performance appraisals
- Manage change initiatives and communicate follow-ups
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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