Residences General Manager, The Ritz-Carlton Residences, Chicago
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $183,750.00 - $253,050.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Stock options
Job Description
The Ritz-Carlton Chicago Residence, located at 118 E Erie St, Chicago, Illinois, is an iconic luxury residential property within the esteemed Ritz-Carlton portfolio, part of the global Marriott International family. Renowned worldwide for its commitment to excellence and superior service, The Ritz-Carlton brand represents the pinnacle of luxury hospitality, offering unparalleled experiences to residents and guests alike. The Chicago Residence upholds this prestigious reputation through meticulous management, exceptional attention to detail, and a deep dedication to enhancing the value of the property and the satisfaction of its owners. This full-time management position offers an exciting opportunity for experienced professionals to... Show More
Job Requirements
- Education in business administration, hotel and property management, or related field
- Relevant professional experience totaling at least six years
- Management license for condominiums as applicable
- Ability to manage budget and financial reporting
- Strong leadership and interpersonal skills
- Experience in luxury residential or hospitality management
- Commitment to high standards for safety and service
- Availability to work full time at Ritz-Carlton Chicago Residence
- Effective communication with owners, board and staff
- Proficiency in managing multiple departments and service teams
Job Qualifications
- Two-year degree in business administration, hotel or property management or related field
- Six years relevant experience in guest services, management or related area
- Management license for condominiums as applicable
- Or four-year bachelor’s degree with four years relevant experience
- Eight or more years senior management experience in Four Star or Four Diamond hotel preferred
- Previous association management experience
- Proven track record of progressive career growth in property industry
- Strong leadership and communication skills
- Ability to develop and execute strategic property management plans
Job Duties
- Develop operational strategies aligned with brand's business goals
- Review owner engagement surveys and prepare action plans
- Ensure operational excellence through owner, employee engagement and financial oversight
- Evaluate service team performance and provide feedback
- Conduct regular building tours and coordinate maintenance
- Serve as liaison to Association shared services Directors
- Implement high standards for life safety, loss prevention, and privacy
- Manage luxury condominium facilities and departments
- Prepare and manage budget reports and financial statements
- Facilitate property-wide training programs
- Attend owners and Board meetings and provide reports
- Establish strong owner and Board relationships
- Promote innovative communication and education
- Lead profit improvement initiatives and operations
- Oversee employee fair treatment and recognition
- Foster commitment to excellent service
- Handle owner complaints with pacification procedures
- Conduct staff performance reviews and implement improvements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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