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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.60 - $26.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Uniform allowance
team environment
Job Description
The Ritz-Carlton Residences North Hills, located in the heart of North Hills, New York, is part of a world-renowned luxury hospitality brand known for its impeccable service and attention to detail. As a premier residential and guest services establishment, The Ritz-Carlton Residences offer an exceptional living experience by combining exquisite amenities with personalized services designed to cater to the unique needs of each resident and their guests. This luxurious environment emphasizes comfort, safety, and exclusivity, making it an ideal choice for discerning homeowners and visitors alike.
The role of a Rooms and Guest Services Ambassador at The Ritz-Carlton Residence... Show More
The role of a Rooms and Guest Services Ambassador at The Ritz-Carlton Residence... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of related work experience
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to lift or move up to 10 pounds
- strong communication skills
- adherence to company policies and confidentiality
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- excellent communication skills
- professionalism and customer service orientation
- ability to multi-task and work in a fast-paced environment
- team player with positive attitude
- familiarity with hospitality industry standards
Job Duties
- Respond to Residence owners and their guests requests for visitor information, special arrangements, or services
- announce all visitors, contractors, etc. to Residence owners before allowing access
- answer, record, and process all calls, messages, requests, questions, or concerns
- contact appropriate individuals or departments as necessary to resolve issues
- assist with owners reservation services
- assist with scheduling of elevator for move-in/out
- perform Lobby Ambassador tasks
- review shift logs/daily memo books and document pertinent information
- report incidents, accidents, injuries, and unsafe conditions
- welcome and acknowledge all Residence owners and guests
- adhere to company policies and uphold service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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