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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The Ritz-Carlton Residences Inner Harbor Baltimore, located at 801 Key Hwy in Baltimore, Maryland, is a prestigious luxury residential and hospitality establishment that offers unparalleled service and accommodations. As part of the distinguished Ritz-Carlton brand under Marriott International, this property is renowned for its dedication to excellence, comfort, and personalized guest experiences. The Ritz-Carlton Residences combine elegant living spaces with exceptional guest services to create a unique environment where residents and their guests receive the utmost attention and care. Known globally for setting high standards in luxury hospitality, The Ritz-Carlton continuously strives to surpass guest expectations through impeccable service and... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- Ability to communicate clearly and professionally
- Strong interpersonal and customer service skills
- Ability to handle multiple tasks calmly and efficiently
- Basic computer and telephone etiquette skills
- Understanding of safety procedures and willingness to complete safety training
Job Qualifications
- High school diploma or equivalent
- At least 1 year of related work experience
- Ability to communicate clearly and professionally
- Strong interpersonal and customer service skills
- Ability to handle multiple tasks calmly and efficiently
- Basic computer and telephone etiquette skills
- Understanding of safety procedures and willingness to complete safety training
- Ability to work in a team-oriented environment
- Attention to detail and ability to maintain confidentiality
Job Duties
- Respond to residents requests regarding visitor information, special procedures, or services such as transportation, reservations, or laundry
- Manage special requests from residents and guests with special needs ensuring satisfaction
- Announce all visitors, contractors, etc. to residents before granting access and allow entry only to authorized visitors while implementing key tracking system
- Respond, log, and process all calls, messages, requests, questions, or concerns and coordinate with appropriate departments such as engineering, bell services, or housekeeping
- Assist with reservation services including elevator booking and valet assistance for vehicle requests
- Perform lobby ambassador duties
- Review shift records, daily memos, and document relevant information in logbooks
- Report accidents, injuries, and hazardous conditions to management and complete required safety training and certifications
- Maintain professional appearance and confidentiality while ensuring compliance with company policies
- Greet and recognize all residents and guests according to company standards, anticipate and meet service needs, assist persons with disabilities, and express genuine appreciation
- Foster and maintain positive workplace relationships supporting team goals and responding appropriately to employee concerns
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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