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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Marriott International is a leading global hospitality company, renowned for its commitment to delivering exceptional guest experiences and fostering an inclusive work environment. Among its prestigious portfolio of brands is W Hotels, a luxury lifestyle hospitality brand known for redefining standards of service and design in the hotel industry. Located in the vibrant and picturesque Miami Beach, Florida, the W South Beach Resort offers guests a blend of urban sophistication and beachfront relaxation. The resort prides itself on creating memorable stays through innovative service, stylish accommodation, and exclusive amenities.
The current opening is for a full-time, non-management position wit... Show More
The current opening is for a full-time, non-management position wit... Show More
Job Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- No supervisory experience required
- No licenses or certifications required
Job Qualifications
- High school diploma or equivalent
- At least 1 year of related work experience
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Customer service orientation
- Ability to maintain confidentiality
- Professional appearance and demeanor
- Familiarity with hospitality industry standards
- Teamwork and interpersonal skills
- Ability to work standing or walking for long periods
Job Duties
- Respond to Residence owners requests for visitor information and special services
- Arrange procedures or identify appropriate service providers
- Address special requests from Residence owners and guests with special needs and ensure satisfaction
- Collect, summarize, and provide information about property and surrounding area including events and activities
- Announce visitors and contractors to Residence owners and authorize access only to approved visitors
- Respond, record and process calls, messages, requests, questions, or concerns
- Contact appropriate personnel or departments to resolve issues such as engineering, bell services, or housekeeping
- Assist with reservation services and elevator bookings for Residence owners and tenants
- Support bell services and valet in responding to vehicle requests
- Perform Lobby Ambassador duties
- Review shift logs and daily memos documenting relevant information
- Report accidents, injuries, and hazardous conditions to management and complete safety training and certifications
- Adhere to company policies including uniform and appearance standards
- Maintain confidentiality and protect company assets
- Welcome and recognize Residence owners and guests according to company standards
- Assist persons with disabilities and demonstrate genuine appreciation to others
- Communicate clearly and professionally using proper telephone etiquette
- Cultivate positive working relationships and support team objectives
- Ensure quality standards compliance
- Stand, sit, or walk for extended periods
- Move or lift objects up to 10 pounds
- Perform other reasonable job duties as assigned
- Adhere to Ritz-Carlton service excellence standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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