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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Residences at Miami Beach is part of the prestigious Ritz-Carlton brand known worldwide for its commitment to luxury hospitality and exceptional service. Located in the scenic Miami Beach area, this property combines the elegance of upscale residential living with the unparalleled hospitality standards that The Ritz-Carlton is famous for. Marriott International operates this distinguished property, which is recognized globally for its award-winning service and dedication to providing guests and residents with extraordinary experiences. The Ritz-Carlton Residences at Miami Beach offers not only a beautiful and exclusive living environment but also an opportunity for hospitality professionals to work within... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least one year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, or pull objects weighing up to 10 pounds
- Excellent communication skills
- Ability to follow company policies and safety procedures
- Willingness to support team and deliver service with attention to detail
- No supervisory experience required
- Commitment to confidentiality and discretion
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least one year of related work experience
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to follow company policies and procedures
- Ability to work in a team-oriented environment
- Basic problem-solving skills
- Professional appearance and demeanor
- Commitment to delivering luxury guest service according to The Ritz-Carlton standards
Job Duties
- Respond to Residence owners and guests requests for visitor information and special arrangements such as transportation and reservations
- Identify appropriate service providers or make necessary arrangements
- Follow up on special requests with unique needs to ensure satisfaction
- Gather, summarize, and provide information about property and surrounding amenities including events and activities
- Announce and permit access to authorized visitors and implement access into the key track system
- Answer, record, and process calls, messages, requests, and concerns
- Contact appropriate departments such as Engineering, Bell, or Housekeeping to resolve issues
- Assist with owners reservation services and elevator scheduling for move-ins and move-outs
- Support bell and valet services for owners vehicles
- Perform Lobby Ambassador duties
- Review and document shift logs and memos
- Report incidents, accidents, and unsafe conditions to management
- Ensure compliance with company policies, maintain professional appearance, and protect company assets
- Welcome and assist Residence owners and guests according to company standards
- Communicate clearly and professionally
- Develop positive working relationships and support team goals
- Comply with quality assurance standards
- Perform physical tasks as needed including standing, walking, and light lifting
- Perform other reasonable job duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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