Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee assistance program
Job Description
The Ritz-Carlton Residences Inner Harbor Baltimore is a prestigious luxury residential and hospitality establishment located in Baltimore, Maryland. Renowned for its exceptional service standards and elegant accommodations, The Ritz-Carlton brand is globally recognized for redefining luxury hospitality. This location offers residents and guests a refined living experience with top-tier amenities, attention to detail, and a commitment to unparalleled customer satisfaction. The property is situated conveniently in the Inner Harbor area, providing access to vibrant city life, cultural attractions, and business hubs.
This job opportunity is a full-time, non-management position within the Rooms & Guest Services Operations category, designe... Show More
This job opportunity is a full-time, non-management position within the Rooms & Guest Services Operations category, designe... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- No supervisory experience required
- No license or certification required
- Ability to stand, sit, or walk for long periods
- Ability to move objects weighing up to 10 pounds
- Commitment to upholding Ritz-Carlton Gold Standards
Job Qualifications
- High school diploma or equivalent
- Minimum of one year of related work experience
- Strong communication and interpersonal skills
- Ability to maintain professionalism and confidentiality
- Ability to work standing, sitting, or walking for extended periods
- Basic problem-solving and customer service skills
- Adherence to company appearance and conduct standards
Job Duties
- Respond to residence owners inquiries regarding visitor information, special services, and appropriate service providers
- Respond and follow up on special requests from residence owners and guests with special needs
- Gather and provide information about the property and surrounding area, including events and activities
- Announce and authorize visitor access after confirming with residence owners
- Handle calls, messages, requests, and concerns, coordinating with relevant departments for resolution
- Assist with reservations, elevator bookings for moves, and valet services upon request
- Maintain daily shift logs, report accidents or hazards, and adhere to company policies and safety training
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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