Marriott International, Inc logo

Residences Concierge

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance
Disability insurance

Job Description

Marriott International is a globally recognized leader in the hospitality industry, providing exceptional experiences to travelers and guests around the world. Within its diverse portfolio, W Hotels stands out as an iconic brand known for redefining luxury, delivering innovative hospitality and vibrant social experiences. Located in the heart of Fort Lauderdale, Florida, the W Hotels combines modern style with unparalleled service to create a dynamic destination for travelers seeking both comfort and excitement.

The position available is a full-time, non-management role in the Rooms & Guest Services Operations category, specifically focused on serving Residence owners and their guests.... Show More

Job Requirements

  • High school diploma or G.E.D. equivalent
  • At least one year of related work experience
  • Ability to stand, sit, or walk for extended periods
  • Ability to lift and move up to 10 pounds
  • Excellent communication skills
  • Ability to work full time
  • Commitment to professional appearance and confidentiality

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • At least one year of related work experience
  • No supervisory experience
  • Strong communication and interpersonal skills
  • Ability to stand, sit, or walk for extended periods
  • Ability to lift and move up to 10 pounds
  • Commitment to high standards of service excellence

Job Duties

  • Respond to Residence owners and guests requests for visitor information and special arrangements
  • Announce and permit access to authorized visitors and maintain key track system
  • Answer, record, and process calls, messages, requests, and concerns
  • Coordinate with appropriate departments to resolve issues
  • Assist with owners reservation services and elevator scheduling
  • Perform Lobby Ambassador tasks and document information in logbooks
  • Report incidents and maintain safety standards

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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