Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
employee recognition programs
Job Description
The Ritz-Carlton Residences Portland is part of the prestigious Ritz-Carlton brand, known worldwide for its commitment to luxury, elegance, and exceptional guest services. Located in the vibrant city of Portland, Oregon, this property exemplifies the highest standards of hospitality and residential services. As a part of Marriott International's portfolio, The Ritz-Carlton Residences offer an unparalleled living experience, combining sophisticated design with attentive and personalized service. The establishment prides itself on creating memorable, refined experiences for all its residents and guests, cultivating a culture of excellence, creativity, and genuine care.
The role advertised is a full-time, non-management position within ... Show More
The role advertised is a full-time, non-management position within ... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, or pull objects up to 10 pounds
- Willingness to adhere to company policies and maintain confidentiality
- Ability to provide exceptional customer service
- Completion of safety training and certifications
- Ability to work full time at the Portland location
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Strong communication skills
- Ability to handle multiple requests simultaneously
- Professional appearance and demeanor
- Familiarity with hospitality service standards
- Ability to work collaboratively in a team environment
- Basic computer proficiency
Job Duties
- Respond to Residence owners and guests requests for visitor information, special arrangements, or services
- Make arrangements or identify appropriate providers for requests such as transportation, reservations, and dry cleaning
- Respond to special requests from Residence owners and follow up to ensure satisfaction
- Gather, summarize, and provide information about the property and surrounding area amenities including events and activities
- Announce visitors and permit access only to authorized individuals, implementing the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate departments such as engineering, bell service, or housekeeping to resolve issues
- Assist with owners reservation services and scheduling elevator use for move-in/out
- Perform Lobby Ambassador tasks and maintain shift logs and memos
- Report incidents, accidents, injuries, and unsafe conditions to management
- Follow company policies and maintain professional appearance and confidentiality
- Welcome and acknowledge owners and guests according to company standards
- Assist individuals with disabilities
- Use clear and professional communication
- Develop and maintain positive working relationships
- Comply with quality assurance expectations
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, or pull objects weighing up to 10 pounds
- Perform other reasonable job duties as requested
- Adhere to the highest standards of The Ritz-Carlton service excellence
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: